Administration Officer/Receptionist

Adminovate; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Subsidised incentive package

Job summary

Adminovate in Brendale, Moreton Bay, is seeking an administration officer to join a team providing full-service admin and customer service across allied health sectors. The role demands prior high-level admin experience, strong organisation, and the ability to manage multiple tasks in a fast-paced environment.

You will handle calls from over 80 businesses, bookings, patient cost explanations, and invoicing while maintaining client confidentiality and professional standards.

Qualifications

• Requires high-level administration experience; not suitable for beginners.
• Experience in allied health admin is highly regarded.
• Familiarity with Cliniko, Nookal, Daysmart and Halaxy bookings systems is beneficial but not required.

Responsibilities

• Answer calls from more than 80 businesses.
• Book and modify appointments.
• Explain costs and billing to patients.
• Manage patient invoicing and receipts.

Skills

Microsoft Office

Excel

Attention to detail

Communication skills

Tools

Cliniko

Nookal

Daysmart

Halaxy

Job description

We are located in Brendale in Moreton Bay and provide full-service administration and reception services for a range of businesses across various industries including allied health, trades, professional services, and more. We're excited to announce that we're looking for an awesome, enthusiastic administration officer to join our team.

Why Adminovate?

Adminovate consists of a team of administration and customer service experts. We utilise each others' experience and knowledge to provide high-quality, efficient, relational service for our customers. Our team is flexible which promotes a great work-life balance. Adminovate also provides a subsidised incentive package for employees to utilise the services of some of our clients, such as alternative and allied health practitioners.

The role

This role is focused on full-service administration and customer service. We are seeking a total of 1 Administration rockstar with a strong focus on the allied health sector and incredibly high attention to detail to join our close-knit team. This role requires people with previous high-level administration experience and is not suited for beginners in the admin space.

To give you an idea of what your day might look like, here's what you need to be proficient in:

• Answering calls from more than 80 businesses
• Booking and changing appointments
• Explaining costs and billing to patients
• Managing patient invoicing and receipts
• Exceptional literacy and execution in Microsoft Office (including Excel), and other standard software programs

To excel in this role you must be able to:

• Take initiative and problem-solve
• Multi-task and have a high level of attention to detail
• Provide an empathetic ear while remaining on task
• Understand the boundaries of client confidentiality and the implications of professional advice

Experience in the following will be highly regarded:

• Experience in allied health and admin
• Proven ability to multi-task effectively and risk-assess situations as they arise.
• Familiarity with Cliniko, Nookal, Daysmart and Halaxy bookings systems would be beneficial but not necessary
• Experience with psychology admin or proficiency in Medicar and third party funding highly regarded

This position requires someone who takes initiative, can manage their own workload, will actively look for their next task in a fast-paced, complicated environment, and can prioritise and deal with a lot of input at once. Having said that, we're a lot of fun, and we're proud of our relaxed atmosphere.