Admin Team Lead | Liverpool

Optimum Health Solutions; Liverpool; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and growth

Supportive team

Health and wellbeing initiatives

Job summary

Optimum Health Solutions is seeking an experienced Admin Team Lead to guide our Liverpool head office administration team on a full-time basis. You'll manage a team that includes both in-house and remote staff, ensuring enquiries, bookings, and client records are handled smoothly while coaching the team to deliver a consistently excellent client experience.

This role emphasizes compliance, process improvements, and strong stakeholder engagement across Medicare, NDIS and insurance workflows,

Qualifications

• Experience leading or supervising a customer service or administrative team, preferably in healthcare.
• Experience with Medicare, NDIS, and insurance/workCover claims and documentation.
• Strong understanding of healthcare privacy and client records.
• Excellent communication and interpersonal skills, professional under pressure.
• Proficient with Microsoft Office and CRM systems.
• Ability to coach and support a team, including remote staff, while managing own workload.

Responsibilities

• Lead and support a team of in-house and remote administration staff, including rostering and workload management.
• Act as the first escalation point for complex client or referrer enquiries.
• Monitor service quality and provide feedback to maintain high standards.
• Oversee compliance and ensure client documents are complete and privacy compliant.
• Manage client bookings, inquiries, and waitlists across channels.
• Collaborate with practice managers to maintain consistent service delivery and drive improvements.

Skills

Team leadership

Customer service supervision

Healthcare administration

Communication skills

Coaching remote staff

Workload management

Process improvement

Tools

Microsoft Office

CRM software

Job description

Optimum Health Solutions – 20 Years of Excellence in Allied Health!AtOptimum Health Solutions,we'repassionate about helping people move better, live better, and achieve their goals.

As one of Australia's leading Allied Health providers, we offer the opportunity to work with a diverse caseload, access industry-leading professional development, and grow your career within a supportive multidisciplinary team.

With14 clinicsacrossNSWandTasmania,200+ Allied Health professionals, andmore than20 years of excellence in healthcare, we continue to invest in our people,facilitiesand clinical innovation.

About the role Optimum Health Solutions is looking for an experienced Admin Team Lead to guide our administration team at Liverpool head office on a full-time basis. You'll manage a team that includes both in-house and remote staff, making sure enquiries, bookings, and client records are handled smoothly, while coaching the team to deliver a consistently great experience for every client. This is a great fit for someone who enjoys leading people as much as looking after clients.

What you'll be doing

Team Leadership

• Lead and support a team of in-house and remote administration staff, including coaching, rostering, and workload management
• Act as the first point of escalation for complex client or referrer enquiries
• Monitor team performance and quality of service, providing feedback and support where needed

Compliance & Documentation Oversight

• Oversee internal compliance across the team, making sure client documentation is complete, current, and signed in line with healthcare privacy guidelines
• Monitor billing and funding documentation across Medicare, NDIS, and insurance or WorkCover claims for accuracy
• Identify and address any gaps in client records before they become a compliance risk

Client Engagement & Communication

• Oversee inbound and outbound client and referrer enquiries across phone, email, and in person
• Manage appointment bookings and scheduling changes across the team

Client Onboarding & Documentation

• Oversee referral forms, client profiles, and the client waitlist to keep scheduling running smoothly
• Ensure client records stay accurate and up to date across the team

Team Collaboration

• Work closely with practice managers and the wider administration team to keep client service delivery consistent across the business
• Identify and help implement improvements to team processes

What we're looking for

• Previous experience leading or supervising a customer service, call centre, or administrative team, ideally in healthcare or social services
• Experience working with Medicare, NDIS, and insurance or WorkCover claims and documentation
• Strong understanding of healthcare privacy requirements and client record-keeping standards
• Strong communication and interpersonal skills, with a calm, professional manner under pressure
• Confidence using Microsoft Office and CRM software
• Ability to coach and support a team, including remote staff, while managing your own workload
• A flexible, hands-on approach, comfortable working independently and leading others

What we offer

• Competitive full time salary
• Ongoing training and opportunities to grow with us
• A supportive, down-to-earth team
• Initiatives that support your own health and wellbeing

About us

Optimum Health Solutions is a multidisciplinary Allied Health provider with clinics across NSW and Tasmania. We've spent 20+ years helping our clients move, communicate, and live better, and we look for team members who bring the same care to every interaction.