Healthcare Admin Specialist: Referrals & Onboarding

Australian Unity Limited; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Wellbeing and community leave days

Parental leave 14 weeks

Employee Assistance Program

Discounts with Flare / Maxxia rewards

Discounts on Australian Unity products

LinkedIn Learning access

Job summary

Remedy Healthcare, part of Australian Unity, is seeking a highly organised Medical Administration Assistant to join our Home Health team in Sydney or Melbourne. You will onboard customers into Remedy Healthcare programs, manage referrals, respond to enquiries and coordinate key administrative processes to support positive customer experiences.

This role requires attention to detail, the ability to handle multiple tasks, and a commitment to privacy and confidentiality.

Qualifications

• Experience in administration within healthcare settings.
• Accurate data entry with high attention to detail.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience handling confidential information.
• Intermediate computer skills across multiple systems.

Responsibilities

• Managing and processing referrals accurately and within service timeframes.
• Responding to enquiries via phone, email, fax and webchat.
• Providing clear information to customers, healthcare providers and stakeholders.
• Prioritising referrals based on urgency and customer needs.
• Maintaining accurate records and data entry across multiple systems.
• Ensuring compliance with privacy, confidentiality and healthcare administration requirements.
• Collaborating closely with Care Coordinators, Clinical Leads and other internal teams.
• Contributing to continuous improvement initiatives and team success.

Skills

Data entry

Verbal communication

Written communication

Multitasking

Confidentiality

Healthcare admin

Microsoft Office

Tools

Microsoft Office

Job description

Remedy Healthcare, part of Australian Unity, is seeking a highly organised Medical Administration Assistant to join our Home Health team in Sydney or Melbourne. You will onboard customers into Remedy Healthcare programs, manage referrals, respond to enquiries and coordinate key administrative processes to support positive customer experiences.

This role requires attention to detail, the ability to handle multiple tasks, and a commitment to privacy and confidentiality.