Medical Administration Assistant

Australian Unity; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Wellbeing and community leave days

14 weeks parental leave

Employee Assistance Program

LinkedIn Learning access

Staff discounts on Australian Unity

Job summary

Remedy Healthcare, part of Australian Unity, is seeking a highly organised Medical Administration Assistant to join our Home Health team in Melbourne VIC or Sydney NSW. This role focuses on onboarding customers, managing referrals, responding to inquiries, and coordinating key administrative tasks to ensure smooth service delivery.

You will work across multiple systems, maintain privacy, and support Care Coordinators and Clinical leads while contributing to continuous improvement and providing

Qualifications

• Previous administration, medical administration or customer service experience.
• High accuracy data entry with attention to detail.
• Clear verbal and written communication skills.

Responsibilities

• Manage and process referrals accurately and timely.
• Respond to enquiries via phone, email, fax and webchat.
• Provide clear information to customers and healthcare partners.
• Maintain accurate records across multiple systems.
• Ensure privacy and confidentiality in all processes.

Skills

Administration experience

Data entry

Communication

Multitasking

Confidential information

Job description

Medical Administration Assistant - Home Health

Location: Melbourne VIC or Sydney NSW

Make a Real Difference in Healthcare

At Remedy Healthcare, part of Australian Unity, we're passionate about improving health outcomes and supporting people to remain well at home. We're currently seeking a highly organised and customer-focused Medical Administration Assistant to join our Home Health team. This is an exciting opportunity to be at the heart of our service delivery, supporting customers, hospitals, healthcare providers and funding partners through efficient referral management and exceptional customer service. If you're detail-oriented, thrive in a fast-paced environment and enjoy helping people, we'd love to hear from you.

About the Role

As a Medical Administration Assistant, you'll play a critical role in ensuring customers are onboarded accurately and efficiently into Remedy Healthcare programs. Working within our Client Connect and Central Access team, you'll manage referrals, respond to enquiries and coordinate key administrative processes that support positive customer experiences.

Key responsibilities include:

• Managing and processing incoming referrals accurately and within service timeframes


• Responding to enquiries via phone, email, fax and webchat


• Providing clear information and guidance to customers, healthcare providers and other stakeholders


• Prioritising referrals based on urgency and customer needs


• Maintaining accurate records and data entry across multiple systems


• Ensuring compliance with privacy, confidentiality and healthcare administration requirements


• Collaborating closely with Care Coordinators, Clinical Leads and other internal teams


• Contributing to continuous improvement initiatives and team success

About You

You are an organised and proactive administrator who enjoys working in a customer-focused environment. You have excellent attention to detail, can manage competing priorities and are committed to delivering a positive experience for every customer.

To be successful, you will have:

• Previous administration, medical administration, healthcare administration or customer service experience


• Strong data entry skills with a high level of accuracy


• Excellent verbal and written communication skills


• Proven ability to manage multiple tasks and priorities effectively


• Experience handling sensitive and confidential information


• Strong problem-solving skills and a proactive approach to work


• Intermediate computer skills and confidence working across multiple systems


• A genuine interest in healthcare and supporting customer wellbeing

Highly regarded:

• Experience in healthcare, hospitals, private health insurance, aged care, allied health or community care settings


• Experience managing referrals, intake processes or customer onboarding

Why Join Remedy Healthcare?

At Australian Unity, we're committed to helping our people thrive both personally and professionally.

You’ll enjoy:

• Hybrid working model


• Additional wellbeing and community leave days


• 14‑week paid parental leave (equal for all parents)


• Employee Assistance Program


• Flare / Maxxia Rewards - discounted retail, travel, entertainment


• Discounts on Australian Unity products including Health, General Insurance and more


• Access to LinkedIn Learning and professional development programs

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.