Client Connect Specialist

Australian Unity; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Wellbeing days

Extra paid leave

Employee discounts

Job summary

Remedy Healthcare, in partnership with Australian Unity, is seeking a Client Connect Specialist to support referrals and engage clients in Remedy Health Coaching programs. This full-time 12-month fixed-term role emphasizes building positive relationships and delivering timely service.

The position involves outbound outreach, handling inquiries, referral administration, and enrolling clients in health coaching programs, with a focus on eligibility and health fund options.

Qualifications

• Demonstrated experience in customer support roles.
• Demonstrated experience in sales and growth highly regarded.
• Demonstrated experience working in the health services industry.
• Tech savvy, strong administration, and time management skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs.
• Proactive and self-motivated.

Responsibilities

• Responsible for outbound contact with referred healthcare clients.
• Management of inbound phone/email enquiries.
• Referral administration and data entry.
• Manage and support client enrolment into Remedy Health Coaching programs.
• Offer education on offered programs to diverse clients based on eligibility and health funds.

Skills

Customer service

Sales

Health services

Tech savvy

Administration

Time management

Communication

Stakeholder engagement

Proactive

Job description

About Remedy

Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high-quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings, and a primary focus on supporting preventative health and Hospital in the Home (HITH) services. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high-quality safe care in the comfort of the customers' home.

Our Opportunity to you

Looking to start your career in healthcare, or ready to take your customer service skills in a more meaningful direction?

You don't need previous healthcare experience. If you've built great people skills through retail, hospitality, customer service, a contact centre, administration, or another customer-facing environment, you may already have many of the skills we're looking for.

another customer-facing environment, you may already have many of the skills we're looking for.

The Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.

This is a full-time, 12-month fixed-term contract

ideal for someone who thrives in a customer-focused role and enjoys building positive relationships.

The day to day

• Responsible for outbound contact with referred healthcare clients
• Management of inbound phone/email enquiries
• Referral administration and data entry
• Manage and support client enrolment into Remedy Health Coaching programs
• Offer education on offered programs to diverse clients based on eligibility and health funds

About you

• Demonstrated experience in customer support roles
• Demonstrated experience in sales and growth highly regarded
• Demonstrated experience working in the health services industry
• Tech savvy, strong administration, and time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
• Proactive and self-motivated

Why work for Australian Unity?

• Hybrid working, enjoy true flexibility we are also open to a fully remote set up for the right candidate
• Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Purchase additional leave, buy up to 2 extra weeks of annual leave each year
• Exclusive employee discounts across Australian Unity products, travel, accommodation, and retail
• Novated leasing, salary package a new car through either Maxxia or Flare Cars and save on tax

*Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan