Medical Administration Assistant

Australian Unity; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Wellbeing and community leave days

Parental leave 14 weeks

Employee Assistance Program

Discounts with Flare / Maxxia rewards

Discounts on Australian Unity products

LinkedIn Learning access

Job summary

Remedy Healthcare, part of Australian Unity, is seeking a highly organised Medical Administration Assistant to join our Home Health team in Sydney or Melbourne. You will onboard customers into Remedy Healthcare programs, manage referrals, respond to enquiries and coordinate key administrative processes to support positive customer experiences.

This role requires attention to detail, the ability to handle multiple tasks, and a commitment to privacy and confidentiality.

Qualifications

• Experience in administration within healthcare settings.
• Accurate data entry with high attention to detail.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience handling confidential information.
• Intermediate computer skills across multiple systems.

Responsibilities

• Managing and processing referrals accurately and within service timeframes.
• Responding to enquiries via phone, email, fax and webchat.
• Providing clear information to customers, healthcare providers and stakeholders.
• Prioritising referrals based on urgency and customer needs.
• Maintaining accurate records and data entry across multiple systems.
• Ensuring compliance with privacy, confidentiality and healthcare administration requirements.
• Collaborating closely with Care Coordinators, Clinical Leads and other internal teams.
• Contributing to continuous improvement initiatives and team success.

Skills

Data entry

Verbal communication

Written communication

Multitasking

Confidentiality

Healthcare admin

Microsoft Office

Tools

Microsoft Office

Job description

Medical Administration Assistant - Home Health

Location - Melbourne VIC or Sydney NSW

Make a Real Difference in Healthcare

At Remedy Healthcare, part of Australian Unity, we're passionate about improving health outcomes and supporting people to remain well at home. We're currently seeking a highly organised and customer-focused Medical Administration Assistant to join our Home Health team.

This is an exciting opportunity to be at the heart of our service delivery, supporting customers, hospitals, healthcare providers and funding partners through efficient referral management and exceptional customer service. If you're detail-oriented, thrive in a fast-paced environment and enjoy helping people, we'd love to hear from you.

About the Role

As a Medical Administration Assistant, you'll play a critical role in ensuring customers are onboarded accurately and efficiently into Remedy Healthcare programs. Working within our Client Connect and Central Access team, you'll manage referrals, respond to enquiries and coordinate key administrative processes that support positive customer experiences.

Key responsibilities include:

• Managing and processing incoming referrals accurately and within service timeframes
• Responding to enquiries via phone, email, fax and webchat
• Providing clear information and guidance to customers, healthcare providers and other stakeholders
• Prioritising referrals based on urgency and customer needs
• Maintaining accurate records and data entry across multiple systems
• Ensuring compliance with privacy, confidentiality and healthcare administration requirements
• Collaborating closely with Care Coordinators, Clinical Leads and other internal teams
• Contributing to continuous improvement initiatives and team success

About You

You are an organised and proactive administrator who enjoys working in a customer-focused environment. You have excellent attention to detail, can manage competing priorities and are committed to delivering a positive experience for every customer.

To be successful, you will have:

• Previous administration, medical administration, healthcare administration or customer service experience
• Strong data entry skills with a high level of accuracy
• Excellent verbal and written communication skills
• Proven ability to manage multiple tasks and priorities effectively
• Experience handling sensitive and confidential information
• Strong problem-solving skills and a proactive approach to work
• Intermediate computer skills and confidence working across multiple systems
• A genuine interest in healthcare and supporting customer wellbeing

Highly regarded:

• Experience in healthcare, hospitals, private health insurance, aged care, allied health or community care settings
• Experience managing referrals, intake processes or customer onboarding

Why Join Remedy Healthcare?

At Australian Unity, we're committed to helping our people thrive both personally and professionally.

• Additional wellbeing and community leave days
• 14-week paid parental leave (equal for all parents)
• Employee Assistance Program
• Flare / Maxxia Rewards - discounted retail, travel, entertainment
• Discounts on Australian Unity products including Health, General Insurance and more
• Access to LinkedIn Learning and professional development programs

If you're looking for an opportunity where your administration skills can make a genuine impact on people's health and wellbeing, we'd love to hear from you.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.