Remote-Ready Client Access & Programs Specialist

Australian Unity Limited; Perth; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Remedy Healthcare, in partnership with Australian Unity, is seeking a Client Access Specialist to join the Client Connect team in a full-time, 12-month fixed-term contract based at the West Perth office. The role offers flexibility to work from home a few days per week, with a roster covering 6am to 6pm AEDT/AWST.

Key duties include outbound contact with referrals, handling inbound inquiries, referral admin and data entry, supporting enrolment into Remedy Health Coaching programs and educating

Qualifications

• Demonstrated experience in customer support roles.
• Demonstrated experience in sales and growth highly regarded.
• Demonstrated experience working in the health services industry.
• Tech savvy with strong administration and time management skills.
• Excellent verbal and written communication skills.
• Ability to engage with internal and external stakeholders, build rapport, and understand their needs.

Responsibilities

• Outbound contact with referred healthcare clients.
• Management of inbound phone/email enquiries.
• Referral administration and data entry.
• Support client enrolment into Remedy Health Coaching programs.
• Educate on programs based on eligibility and health funds.

Skills

Customer support

Sales

Health services

Tech savvy

Administration

Communication

Job description

Remedy Healthcare, in partnership with Australian Unity, is seeking a Client Access Specialist to join the Client Connect team in a full-time, 12-month fixed-term contract based at the West Perth office. The role offers flexibility to work from home a few days per week, with a roster covering 6am to 6pm AEDT/AWST.

Key duties include outbound contact with referrals, handling inbound inquiries, referral admin and data entry, supporting enrolment into Remedy Health Coaching programs and educating