Healthcare Admin & Patient Services Officer

Queensland Government; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging

Up to 12.75% superannuation

Professional development opportunities

Job summary

West Moreton Health is seeking a Ward Administration Support Officer to provide efficient service delivery and patient-focused support across wards, responding to inquiries and guiding staff and patients with timely information.

The role requires strong communication, teamwork, and the ability to work autonomously, with proficiency in Word/Excel and hospital information systems. Knowledge of medical terminology is desirable for interpreting patient records.

Qualifications

• Strong communication skills and ability to work in a team environment and autonomously when required.
• Ability to prioritise and meet deadlines.
• Positive and effective customer service.
• Proficiency in Microsoft Word and Excel, and hospital information systems.
• Knowledge of basic medical terminology to extract and interpret information from patient records.

Responsibilities

• Respond to general customer enquiries and provide timely information and assistance to clients and staff.
• Provide patient-focused support within ward administration.
• Maintain accuracy when extracting information from patient medical records and hospital systems.

Skills

Communication

Teamwork

Prioritisation

Customer service

Medical terminology

Tools

Microsoft Word

Microsoft Excel

Hospital information systems

Job description

West Moreton Health is seeking a Ward Administration Support Officer to provide efficient service delivery and patient-focused support across wards, responding to inquiries and guiding staff and patients with timely information.

The role requires strong communication, teamwork, and the ability to work autonomously, with proficiency in Word/Excel and hospital information systems. Knowledge of medical terminology is desirable for interpreting patient records.