Emergency Admin & Patient Access Officer

Queensland Government; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Superannuation up to 12.75%

Wellbeing programs (EAP & mentalhealth

Flexible work options

Job summary

West Moreton Health in Queensland's West Moreton region is seeking a dedicated team member to join our patient-focused department. You will attend to presenting patients, direct to appropriate treatment, and support reception inquiries.

We value customer focus, planning, teamwork and continuous learning, with opportunities for career progression and wellbeing supports such as EAP and salary packaging.

Qualifications

• Customer focus and empathy in diverse settings.
• Strong planning and organisational skills.
• Team collaboration and positive workplace interactions.
• Commitment to quality, accuracy and service standards.
• Willingness to continuously learn and improve.
• Ability to understand basic medical terminology and hospital systems.

Responsibilities

• Attend to presenting patients, family members, general public and emergency services, directing to appropriate treatment or assistance.
• Respond to enquiries and ensure accurate transfer of messages to support patients and staff.
• Provide reception support and route information to the right departments.
• Assist colleagues with information and coordination to ensure smooth workflow.

Skills

Customer Focus

Organisation & Planning

Team Focus

Quality Focus

Continuous Learning

Technical Knowledge

Tools

Microsoft Word

Excel

Job description

West Moreton Health in Queensland's West Moreton region is seeking a dedicated team member to join our patient-focused department. You will attend to presenting patients, direct to appropriate treatment, and support reception inquiries.

We value customer focus, planning, teamwork and continuous learning, with opportunities for career progression and wellbeing supports such as EAP and salary packaging.