Admin Officer Ripley After Hours, Queensland Health

Queensland Government; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

West Moreton Health is seeking a Ward Administration Support Officer to provide patient-focused service delivery and support. You will respond to general customer enquiries and offer timely, accurate information to clients and staff, contributing to efficient hospital operations.

The role requires strong communication, teamwork, and the ability to prioritize and meet deadlines, with proficiency in hospital information systems and Microsoft Word/Excel.

Qualifications

• Strong communication and teamwork abilities.
• Ability to prioritise and meet deadlines.
• Positive and effective customer service.
• Experience with hospital information systems or willingness to learn.

Responsibilities

• Provide effective service delivery and patient-focused support.
• Respond to general customer enquiries.
• Provide timely and accurate information and assistance to clients and staff.

Skills

Communication

Teamwork

Time management

Customer service

Word

Excel

Medical terminology

Tools

Hospital information systems

Microsoft Word

Microsoft Excel

Job description

The role of the Ward Administration Support Officer is to provide effective service delivery and patient-focused support following West Moreton Health's purposes and objectives, responding to general customer enquiries, and providing timely and accurate information and assistance to clients and staff.

About you

• Have strong communication skills and ability to work in a team environment and autonomously when required.
• Ability to prioritise and meet deadlines.
• Positive and effective customer service.
• Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel.
• Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the

About West Moreton Health

West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.

We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region.

At West Moreton Health, our employees apply our shared to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.

As a Child Safe Organisation, at West Moreton Health:

• We prioritise children and young people being seen, heard, and safe in every interaction.
• We create inclusive environments where the voices and needs of children and young people are valued and respected.
• We believe safeguarding is shared responsibility, upheld by every member of our organisation.

Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.

To read more on what it's like to work for West Moreton Health:

Why choose us

• Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
• Professional development including mentorship, paid study leave, simulation training and research opportunities.
• Career pathways with support to step into senior roles and leadership.
• Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
• Competitive benefits including salary packaging and up to 12.75% super.
• A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.