Admin Officer Ripley After Hours

Queensland Government; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging

Up to 12.75% superannuation

Professional development opportunities

Job summary

West Moreton Health is seeking a Ward Administration Support Officer to provide efficient service delivery and patient-focused support across wards, responding to inquiries and guiding staff and patients with timely information.

The role requires strong communication, teamwork, and the ability to work autonomously, with proficiency in Word/Excel and hospital information systems. Knowledge of medical terminology is desirable for interpreting patient records.

Qualifications

• Strong communication skills and ability to work in a team environment and autonomously when required.
• Ability to prioritise and meet deadlines.
• Positive and effective customer service.
• Proficiency in Microsoft Word and Excel, and hospital information systems.
• Knowledge of basic medical terminology to extract and interpret information from patient records.

Responsibilities

• Respond to general customer enquiries and provide timely information and assistance to clients and staff.
• Provide patient-focused support within ward administration.
• Maintain accuracy when extracting information from patient medical records and hospital systems.

Skills

Communication

Teamwork

Prioritisation

Customer service

Medical terminology

Tools

Microsoft Word

Microsoft Excel

Hospital information systems

Job description

About the roleThe role of the Ward Administration Support Officer is to provide effective service delivery and patient-focused support following West Moreton Health's purposes and objectives, responding to general customer enquiries, and providing timely and accurate information and assistance to clients and staff.About youOur ideal candidate will be someone who can demonstrate the following:Have strong communication skills and ability to work in a team environment and autonomously when required.Ability to prioritise and meet deadlines.Positive and effective customer service.Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel.Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.Mandatory Requirements:Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16About West Moreton HealthWest Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region.At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.As a Child Safe Organisation, at West Moreton Health:We prioritise children and young people being seen, heard, and safe in every interaction.We create inclusive environments where the voices and needs of children and young people are valued and respected.We believe safeguarding is shared responsibility, upheld by every member of our organisation.Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.To read more on what it's like to work for West Moreton Health:What it's like to work with us | West Moreton HealthWhy choose usPurposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.Professional development including mentorship, paid study leave, simulation training and research opportunities.Career pathways with support to step into senior roles and leadership.Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.Competitive benefits including salary packaging and up to 12.75% super.A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.To applyFor further information regarding this role, please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume, including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.