Patient Services & Scheduling Specialist (Casual)

Redbank Plaza Medical; Ipswich City; On-site; AUD 39,000 - 47,000; Part time

Job summary

Redbank Plaza Medical in Ipswich, Queensland, is seeking an experienced Medical Receptionist to join our busy practice. The role is casual with flexible hours, including weekends, and requires strong customer service and organisational skills to manage calls, appointments, and administrative tasks.

You will handle calls, greet patients, schedule GP and Allied Health appointments, and process Medicare, HICAPS and private billings.

Qualifications

• Experience in general practice preferred.
• Knowledge in Medicare and Best Practice experience is highly desirable.

Responsibilities

• Handling of incoming calls
• Delivery of premium customer service
• Booking of GP and Allied Health appointments
• Receipting of Medicare, HICAPS & private billings

Skills

Customer service

Appointment scheduling

Medicare knowledge

HICAPS billing

Team player

Under pressure

Time management

Tools

Best Practice software

Job description

Redbank Plaza Medical in Ipswich, Queensland, is seeking an experienced Medical Receptionist to join our busy practice. The role is casual with flexible hours, including weekends, and requires strong customer service and organisational skills to manage calls, appointments, and administrative tasks.

You will handle calls, greet patients, schedule GP and Allied Health appointments, and process Medicare, HICAPS and private billings.