Head Service Management

vhr Professional Services; Australia; Vor Ort; AUD 140.000 - 190.000; Vollzeit

Zusammenfassung

VHR PROFESSIONAL SERVICES PRIVATE LIMITED in Australia is seeking a Head of Service Management to lead customer service strategy, manage teams and operations, and ensure client satisfaction across key accounts. You will resolve escalations, implement service improvements, monitor KPIs, drive efficiency and loyalty, and deliver an exceptional customer experience in a dynamic environment.

The role demands strategic thinking, strong leadership, and the ability to align service delivery with

Qualifikationen

• Lead customer service strategy and oversee teams and operations.
• Resolve escalations and implement service improvements to enhance client outcomes.
• Monitor KPIs and drive efficiency.
• Foster loyalty and deliver exceptional customer experience across key accounts.

Aufgaben

• Lead customer service strategy.
• Manage teams & operations.
• Resolve escalations and implement service improvements.
• Monitor KPIs and drive efficiency.
• Deliver exceptional customer experience.

Kenntnisse

Customer service leadership

Team management

KPI monitoring

Client satisfaction

Ausbildung

Graduation not required

Jobbeschreibung

Head - Service Management

Lead customer service strategy, manage teams & operations, ensure client satisfaction, resolve escalations, implement service improvements, monitor KPIs, drive efficiency, foster loyalty & deliver exceptional customer exp.

Role Category

Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Company

VHR PROFESSIONAL SERVICES PRIVATE LIMITED

Head Service Management typically earns between