Customer Service Team Leader

seek.com.au; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

A wide range of company & employee ben

A great team culture and dynamic

Job summary

seek.com.au is seeking an experienced Customer Service Leader in Melbourne to drive team performance through daily metrics and continuous improvement. You will own key customer service KPIs and lead root-cause analysis when issues arise, ensuring responsive, solution-focused service for customers.

Working with regional and national leaders, operations, logistics and commercial teams, you’ll align service standards and outcomes while fostering a culture of engagement, accountability and

Qualifications

• Experience as a customer service leader in a busy, fast paced environment.
• Experience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.
• Previous experience leading a team, with the ability to manage performance.
• The ability to motivate your team and build a positive team culture.
• Experience working in, and adapting to, a changing environment.

Responsibilities

• Driving team performance through daily metrics, regular performance routines and continuous improvement
• Making sure internal and external customers receive responsive, solution-focused service
• Owning key customer service KPIs and leading root cause analysis when issues arise
• Working with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomes
• Building a culture of engagement, accountability and excellence across your team

Job description

The Duties:

Driving team performance through daily metrics, regular performance routines and continuous improvement

Making sure internal and external customers receive responsive, solution-focused service

Owning key customer service KPIs and leading root cause analysis when issues arise

Working with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomes

Building a culture of engagement, accountability and excellence across your team

Your Experience:

Experience as a customer service leader in a busy, fast paced environment

Experience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.

Previous experience leading a team, with the ability to manage performance

The ability to motivate your team and build a positive team culture

Experience working in, and adapting to, a changing environment

Confidence using call centre and customer management systems, and working with daily performance data

On Offer:

A wide range of company & employee benefits

A great team culture and dynamic workplace