Head of Support Services

Vivid Property Services Pty; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Vivid Property Services Pty in Sydney is seeking a Head of Support Services to provide strategic leadership across client retention, technology delivery, and organisational capability, ensuring efficient, safe, and profitable operations with a strong focus on client satisfaction and innovation.

You will drive continuous improvement, manage budgets, lead executive relationships, and oversee service strategies while balancing growth, risk management and performance across all functions and

Qualifications

• Proven leadership across multiple business functions.
• Strategic thinking with hands-on execution ability.
• Exceptional internal and external stakeholder management skills.
• Commercial acumen and sound financial decision‑making.
• Ability to balance growth, customer outcomes, operational performance, and risk management.
• Commitment to continuous improvement and organisational excellence.
• Strong problem‑solving and change management capability.
• High levels of integrity, accountability, and professionalism.
• Passion for developing people, teams, and organisational capability.

Responsibilities

• Support execution of organisational strategy and business plans
• Translate business objectives into client service and technology initiatives
• Drive continuous improvement, innovation, and organisational transformation
• Support long‑term growth through scalable systems, people capability, and operational excellence
• Build and maintain a culture of accountability, collaboration and continuous improvement across all direct functions, and with external partners
• Develop and maintain strong executive‑level client relationships
• Ensure high levels of client satisfaction, retention, and account growth
• Oversee client service strategies
• Manage escalation of critical client matters and ensure timely resolution
• Develop and manage functional budgets and resource planning

Job description

The Head of Support Services provides strategic leadership across client retention, business transformation, technology delivery, and organisational capability. The role ensures the business operates efficiently, safely, and profitably while maintaining a strong focus on client satisfaction, employee engagement, innovation, and continuous improvement.

Key responsibilities

• Support execution of organisational strategy and business plans
• Translate business objectives into client service and technology initiatives
• Drive continuous improvement, innovation, and organisational transformation
• Support long‑term growth through scalable systems, people capability, and operational excellence
• Build and maintain a culture of accountability, collaboration and continuous improvement across all direct functions, and with external partners
• Develop and maintain strong executive‑level client relationships
• Ensure high levels of client satisfaction, retention, and account growth
• Oversee client service strategies
• Manage escalation of critical client matters and ensure timely resolution
• Develop and manage functional budgets and resource planning

About you

• Strong leadership capability with a proven ability to influence outcomes across diverse business functions
• Strategic thinking combined with hands‑on execution ability
• Exceptional internal and external stakeholder management skills
• Commercial acumen and sound financial decision‑making
• Ability to balance growth, customer outcomes, operational performance, and risk management
• Commitment to continuous improvement and organisational excellence
• Strong problem‑solving and change management capability
• High levels of integrity, accountability, and professionalism
• Passion for developing people, teams, and organisational capability