Ecommerce Customer Support Lead & CX Manager

vhr Professional Services; Australia; Presencial; AUD 60.000 - 90.000; Tempo integral

Resumo da vaga

VHR PROFESSIONAL SERVICES PRIVATE LIMITED is seeking a Customer Support Manager to lead ecommerce support operations. You will oversee teams, streamline workflows and monitor KPIs to ensure best-in-class service.

Responsibilities include resolving escalations, optimizing processes, implementing tools, and driving customer loyalty through a seamless support experience that enhances the overall brand. The role requires strong leadership, communication skills, and a data-driven approach.

Descrição da vaga

VHR PROFESSIONAL SERVICES PRIVATE LIMITED is seeking a Customer Support Manager to lead ecommerce support operations. You will oversee teams, streamline workflows and monitor KPIs to ensure best-in-class service.

Responsibilities include resolving escalations, optimizing processes, implementing tools, and driving customer loyalty through a seamless support experience that enhances the overall brand. The role requires strong leadership, communication skills, and a data-driven approach.