Head of Service Management & Customer Success

vhr Professional Services; Australia; Presencial; AUD 140.000 - 190.000; Jornada completa

Descripción de la vacante

VHR PROFESSIONAL SERVICES PRIVATE LIMITED in Australia is seeking a Head of Service Management to lead customer service strategy, manage teams and operations, and ensure client satisfaction across key accounts. You will resolve escalations, implement service improvements, monitor KPIs, drive efficiency and loyalty, and deliver an exceptional customer experience in a dynamic environment.

The role demands strategic thinking, strong leadership, and the ability to align service delivery with

Formación

• Lead customer service strategy and oversee teams and operations.
• Resolve escalations and implement service improvements to enhance client outcomes.
• Monitor KPIs and drive efficiency.
• Foster loyalty and deliver exceptional customer experience across key accounts.

Responsabilidades

• Lead customer service strategy.
• Manage teams & operations.
• Resolve escalations and implement service improvements.
• Monitor KPIs and drive efficiency.
• Deliver exceptional customer experience.

Conocimientos

Customer service leadership

Team management

KPI monitoring

Client satisfaction

Educación

Graduation not required

Descripción del empleo

VHR PROFESSIONAL SERVICES PRIVATE LIMITED in Australia is seeking a Head of Service Management to lead customer service strategy, manage teams and operations, and ensure client satisfaction across key accounts. You will resolve escalations, implement service improvements, monitor KPIs, drive efficiency and loyalty, and deliver an exceptional customer experience in a dynamic environment.

The role demands strategic thinking, strong leadership, and the ability to align service delivery with