Customer Support Manager

vhr Professional Services; Australia; On-site; AUD 60,000 - 90,000; Full time

Job summary

VHR PROFESSIONAL SERVICES PRIVATE LIMITED is seeking a Customer Support Manager to lead ecommerce support operations. You will oversee teams, streamline workflows and monitor KPIs to ensure best-in-class service.

Responsibilities include resolving escalations, optimizing processes, implementing tools, and driving customer loyalty through a seamless support experience that enhances the overall brand. The role requires strong leadership, communication skills, and a data-driven approach.

Job description

Customer Support Manager
Lead ecommerce customer support, manage teams & processes, resolve escalations monitor KPIs, ensure service quality, drive efficiency, enhance customer experience, implement tools & deliver loyalty through seamless support

Skills highlighted with ‘‘ are preferred keyskills

VHR PROFESSIONAL SERVICES PRIVATE LIMITED

Customer Support Manager in Internet industry typically earns between