Head of Visitor Experience & Operations

Department of Industry, Science and Resources (DISR); Canberra; In loco; AUD 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Questacon, The National Science and Technology Centre, seeks an executive leader to shape visitor experience and operations. You will drive a vibrant centre, a high‑quality visitor journey, and a digital campus while advancing commercial opportunities and stakeholder partnerships.

Reporting to the Executive Director, you will balance long‑term strategy with immediate operational needs and lead diverse, high‑performing teams.

Competenze

• Strategic and sector leadership — develop plans aligned to the organisation’s vision.
• Innovate and integrate expertise in audience-centred design for better services.
• Strong commercial acumen with revenue and partnerships oversight.
• Operational leadership in high-volume public-facing environments.
• Investment oversight: financial strategy, budget management and capital works.
• Security and business continuity leadership, risk management and incident response.
• Stakeholder influence and representation across government, industry and partners.
• People leadership: manage large teams and build an inclusive culture.
• Adaptability and sound judgement balancing strategy with urgent operational needs.
• Commitment to Questacon’s vision, science engagement and regional/international impact.

Mansioni

• Provide strategic leadership for Questacon’s visitor experience and digital campus.
• Grow visitation and audience reach via brand, marketing and communications.
• Lead Questacon’s commercial opportunities and sustainable revenue streams.
• Oversee security, emergency management and business continuity.
• Support financial sustainability, budgets and asset management across properties and exhibitions.
• Collaborate with enabling services to support Questacon’s operations.
• Provide strategic advice to the Executive Director and governance bodies.
• Represent Questacon with government, cultural institutions and international partners.

Conoscenze

Strategic leadership

Innovation & design

Commercial acumen

Operational leadership

Investment oversight

Security & continuity

Stakeholder engagement

People leadership

Adaptability

Vision & purpose

Descrizione del lavoro

Questacon, The National Science and Technology Centre, seeks an executive leader to shape visitor experience and operations. You will drive a vibrant centre, a high‑quality visitor journey, and a digital campus while advancing commercial opportunities and stakeholder partnerships.

Reporting to the Executive Director, you will balance long‑term strategy with immediate operational needs and lead diverse, high‑performing teams.