Chief Visitor Experience & Operations

Department Of Industry, Science & Resources; Melbourne; On-site; AUD 200,000 - 260,000; Full time

Job summary

Questacon in Canberra seeks a General Manager Visitor Experience and Operations to lead visitor-centred experiences across the centre and digital campus, ensuring outstanding customer service and safety.

You will translate strategy into results, oversee visitor experience and operations, and drive commercial opportunities while building strong relationships with government, cultural institutions and partners.

Qualifications

• Executive leadership experience directing visitor experiences and operations.
• Experience in complex public-facing environments with safety governance.
• Ability to translate strategy into measurable results.

Responsibilities

• Provide strategic leadership for Questacon’s visitor experience and digital campus.
• Grow visitation and audience reach through brand, marketing and communications.
• Lead commercial opportunities and sustainable revenue streams (tickets, events, retail).
• Oversee security, emergency management and business continuity arrangements.
• Contribute to financial sustainability, budgets and asset management.
• Collaborate with enabling services and external partners to support operations.
• Represent Questacon with government, cultural institutions and industry partners.

Skills

Strategic leadership

Public sector experience

Stakeholder engagement

People leadership

Education

Degree in public administration or management

Job description

Questacon in Canberra seeks a General Manager Visitor Experience and Operations to lead visitor-centred experiences across the centre and digital campus, ensuring outstanding customer service and safety.

You will translate strategy into results, oversee visitor experience and operations, and drive commercial opportunities while building strong relationships with government, cultural institutions and partners.