Executive Leader, Visitor Experience & Operations

Australian Department of Industry, Science and Resources; Brisbane; In loco; AUD 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

The Australian Department of Industry, Science and Resources in Brisbane seeks an exceptional General Manager Visitor Experience and Operations to lead Questacon’s visitor journey and public-facing operations. You will set strategy, drive high-quality experiences, safety, and operational resilience across a busy centre.

Reporting to the Executive Director, you will build strong teams, grow engagement, manage capital works, digital platforms, and collaborations with government, cultural

Competenze

• Proven track record leading large, public-facing organisations.
• Experience translating strategy into measurable results.
• Strong commercial acumen with ability to manage budgets and revenue streams.
• Ability to lead high-volume operations with safety and resilience.
• Experience collaborating with government, cultural institutions, and industry partners.
• Proven ability to develop and lead multi-disciplinary teams including volunteers.

Mansioni

• Provide strategic leadership for visitor experience and digital campus.
• Grow visitation and audience reach through brand and communications.
• Oversee commercial opportunities and sustainable revenue streams.
• Lead security, emergency management and business continuity.
• Oversee asset management, budgets and capital investment.
• Collaborate with enabling service providers for operations.
• Represent the department on committees and with stakeholders.

Conoscenze

Strategic leadership

Public sector leadership

Stakeholder engagement

Financial management

Risk and safety leadership

People leadership

Descrizione del lavoro

The Australian Department of Industry, Science and Resources in Brisbane seeks an exceptional General Manager Visitor Experience and Operations to lead Questacon’s visitor journey and public-facing operations. You will set strategy, drive high-quality experiences, safety, and operational resilience across a busy centre.

Reporting to the Executive Director, you will build strong teams, grow engagement, manage capital works, digital platforms, and collaborations with government, cultural