General Manager, Visitor Experience & Operations

Department of Industry, Science & Resources; Canberra; In loco; AUD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Questacon – The National Science and Technology Centre, a specialist division of the Department of Industry, Science and Resources, seeks a General Manager Visitor Experience and Operations in Canberra. You will lead visitor-centred experiences across the visitor journey and provide operational leadership in a high-volume public environment.

You will build high-performing teams, drive digital campus initiatives, and oversee brand, marketing, and commercial opportunities while ensuring safety,

Competenze

• Proven senior leadership experience in a complex, public-facing organisation.
• Ability to translate strategy into action and measure results.
• Strong governance, compliance and risk management capabilities.
• Experience in budgeting, financial planning and capital programs.
• Recognised ability to lead diverse teams, including volunteers.
• Sound judgement and decision-making in high-pressure environments.

Mansioni

• Provide strategic leadership and innovation for Questacon’s visitor experience and digital campus.
• Grow visitation and audience reach through brand, marketing and communications.
• Lead commercial opportunities and sustainable revenue streams (ticketing, events, retail).
• Oversee security, emergency management and business continuity arrangements.
• Manage budgets, asset management and the capital investment program.
• Collaborate with enabling services to support Questacon’s operations.
• Advise the Executive Director and Questacon leadership with strategic, evidence-based guidance.
• Represent Questacon and the department with government, cultural institutions and industry partners.

Conoscenze

Strategic leadership

Stakeholder engagement

Public sector governance

Financial oversight

Security and safety

People leadership

Adaptability

Change management

Descrizione del lavoro

Questacon – The National Science and Technology Centre, a specialist division of the Department of Industry, Science and Resources, seeks a General Manager Visitor Experience and Operations in Canberra. You will lead visitor-centred experiences across the visitor journey and provide operational leadership in a high-volume public environment.

You will build high-performing teams, drive digital campus initiatives, and oversee brand, marketing, and commercial opportunities while ensuring safety,