Chief Visitor Experience & Operations Officer

Department of Industry, Science & Resources; Hobart; On-site; AUD 180,000 - 240,000; Full time

Job summary

Questacon – The National Science and Technology Centre, a specialist division of the Department of Industry, Science and Resources, seeks a General Manager Visitor Experience and Operations in Canberra. You will lead visitor-centred experiences across the visitor journey and provide operational leadership in a high-volume public environment.

Reporting to the Executive Director, you will translate strategy into results, oversee visitor experience, brand, marketing, digital campus, and commercial

Qualifications

• Proven track record in strategic leadership and delivering organisational strategy.
• Experience designing audience-centred experiences in a visitor-focused environment.
• Strong financial and revenue management skills.
• Ability to lead large, diverse teams and partners.

Responsibilities

• Provide strategic leadership and innovation for Questacon’s visitor experience, delivering diverse offerings for audiences.
• Grow visitation and audience reach by leading the digital campus, brand, marketing and communications.
• Oversee Questacon’s commercial opportunities, ensuring sustainable revenue streams across ticketing, products and events.
• Lead security, emergency management and business continuity arrangements across operations.
• Contribute to financial sustainability, budgets, expenditure and asset management.
• Collaborate with enabling service providers to support Questacon’s operations.
• Represent Questacon and the department with stakeholders and partners.

Skills

Strategic leadership

Audience design

Commercial acumen

Public sector

Stakeholder engagement

People leadership

Risk management

Financial planning

Job description

Questacon – The National Science and Technology Centre, a specialist division of the Department of Industry, Science and Resources, seeks a General Manager Visitor Experience and Operations in Canberra. You will lead visitor-centred experiences across the visitor journey and provide operational leadership in a high-volume public environment.

Reporting to the Executive Director, you will translate strategy into results, oversee visitor experience, brand, marketing, digital campus, and commercial