Canberra-based General Manager, Visitor Experience & Operations

Department Of Industry, Science And Resources; Canberra; In loco; AUD 250.000 - 350.000; Tempo pieno

Descrizione del lavoro

Questacon – The National Science and Technology Centre, a specialist division of the Department of Industry, Science and Resources, seeks an executive leader to shape visitor experience and operations. You will oversee a high‑volume, public‑facing environment, guiding strategy, governance and performance across a national science centre.

You will lead a large team, manage capital programmes, digital platforms and partnerships, ensuring safety, sustainability and excellence in service delivery.

Competenze

• Strategic and sector leadership proven by delivering future plans aligned to vision.
• Innovation and integration of professional expertise to improve customer and digital services.
• Experience in developing sustainable revenue streams and managing commercial activities.

Mansioni

• Provide strategic leadership and innovation for Questacon’s visitor experience across the digital campus and exhibitions.
• Grow visitation and audience reach through brand, marketing and communications.
• Lead Questacon’s commercial opportunities, including revenue streams from ticketing, events, retail and partnerships.
• Oversee security, emergency management and business continuity arrangements.

Conoscenze

Strategic leadership

Audience centred design

Commercial acumen

Operational leadership

Financial oversight

Business continuity

Stakeholder management

People leadership

Adaptability

Questacon vision

Descrizione del lavoro

Questacon – The National Science and Technology Centre, a specialist division of the Department of Industry, Science and Resources, seeks an executive leader to shape visitor experience and operations. You will oversee a high‑volume, public‑facing environment, guiding strategy, governance and performance across a national science centre.

You will lead a large team, manage capital programmes, digital platforms and partnerships, ensuring safety, sustainability and excellence in service delivery.