Head of Ticketing

Live Nation Entertainment Inc; Melbourne; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Music-focused workplace

Professional development

Concert access

Flexible work arrangement

Job summary

Live Nation Entertainment in Melbourne is seeking a Head of Ticketing to lead our Ticketing Operations across tours, manage delivery, inventory, pricing and data-driven decisions, and mentor a team of Ticketing Managers and Coordinators.

You’ll collaborate with senior promoters, venues and internal teams to ensure on-sale excellence, scalable processes and high-quality event delivery, while driving commercial uplift.

Qualifications

• Ticketing expertise: Proven experience in ticketing operations, pricing and event delivery.
• Leadership ability to guide, develop and inspire a high-performing team.
• Highly organized with capacity to oversee multiple complex tours.
• Clear communication with senior promoters, agents and stakeholders.
• Solutions-focused with quick issue resolution.
• Commercial acumen for revenue optimisation strategies.
• Calm under pressure in fast-moving environments.
• Passion for live entertainment and delivering exceptional events.

Responsibilities

• Lead, mentor and develop Ticketing Managers and Coordinators.
• Balance workloads and plan resources across tours and events.
• Oversee event builds, inventory, onsale readiness and QA.
• Own end-to-end ticketing for allocated tours.
• Monitor sales and inventory to maximise availability and revenue.
• Deliver reporting and settlement documentation for decisions.
• Build relationships with ticketing agencies, venues and promoters.
• Partner with Production, Partnerships, Marketing and Finance for integrated outcomes.

Job description

Job Summary:

About Live Nation:

Join the team at Live Nation, where innovation meets live entertainment on a global scale! With 40,000 shows and 500 million tickets sold each year, we’re the industry leader, powered by 44,000 talented individuals worldwide. At Live Nation, we’re passionate about transforming live events and creating extraordinary moments for artists, event professionals, and fans.

About the role:

Every unforgettable show starts with a flawless onsale. Are you a hands‑on ticketing professional looking for an exciting new opportunity in Melbourne?

As our Head of Ticketing, you’ll report to the VP Ticketing & Concert Operations and lead our Ticketing Operations function, mentoring Ticketing Managers and Coordinators across every tour while managing ticketing delivery for a select number of your own. You’ll ensure best practice standard is delivered across event builds, inventory, pricing and data driven decisions, and make sure your team is trained, supported and set up to win.

This is a chance to shape how ticketing is done at the world’s leading live entertainment company, working with senior promoters, agents and teams across the business to deliver exceptional events at scale.

What you’ll be doing:

• Team leadership: Lead, mentor and develop Ticketing Managers and Coordinators, setting clear expectations and building a culture of accountability and collaboration.
• Workload and resourcing: Balance workloads and plan resources across tours and events, and support recruitment, onboarding and performance management.
• Operational excellence: Oversee event builds, inventory, onsale readiness, quality assurance and post‑tour reviews to keep delivery consistent and high quality.
• Tour management: Own end‑to‑end ticketing for allocated tours, from onsale execution and event‑day support through to post‑event reconciliation.
• Commercial uplift: Monitor sales and inventory, uncover opportunities to maximise availability and revenue, and embed new tools and processes that drive results.
• Reporting and insights: Deliver sales reporting, analysis and settlement documentation to support smart commercial decisions.
• Stakeholder partnerships: Build strong relationships with ticketing agencies, venues, promoters, artist representatives and sponsors.
• Cross‑team collaboration: Partner with Production & Logistics, Partnerships, Marketing, Finance and Venue teams to deliver integrated ticketing outcomes.

What you’ll bring:

• Ticketing expertise: Proven experience in ticketing operations, with a solid grasp of ticketing strategy, pricing and event delivery.
• Leadership strength: A natural leader who can guide, develop and inspire a high‑performing team.
• Highly organised: Confident overseeing multiple complex tours at the same time.
• Clear communication: A relationship builder who’s comfortable working with senior promoters, agents and internal stakeholders.
• Solutions focus: Quick to anticipate challenges and resolve issues decisively.
• Commercial acumen: Able to develop and implement revenue optimisation strategies.
• Calm under pressure: Steady and focused in a fast‑moving, high‑stakes environment.
• Passion for live entertainment: Motivated by delivering exceptional events at scale.

The Benefits:

• A vibrant, music‑focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.