Head of Ticketing

Live Nation; Melbourne; Hybrid; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Entertainment perks

Professional development

Flexible work hours

Concert access

Diverse workplace

Wellness programs

Job summary

Live Nation Melbourne is seeking a strategic Head of Ticketing to lead the Ticketing Operations function across tours, ensuring best-practice standards for inventory, pricing, and data-driven decisions. You will mentor Ticketing Managers and Coordinators and own end-to-end ticketing for select tours.

You will monitor sales, optimise availability, collaborate with agencies and venues, and partner with internal teams to deliver integrated ticketing outcomes in a fast-paced live events environment.

Qualifications

• Proven experience in ticketing operations, including strategy and delivery.
• Strong leadership to guide a high-performing team.
• Excellent organisation across multiple tours and events.
• Clear communication with senior promoters, agents and stakeholders.
• Capability to develop revenue optimisation and strategic initiatives.
• Maintains composure in fast-moving, high-stakes environments.

Responsibilities

• Lead, mentor and develop Ticketing Managers and Coordinators.
• Balance workloads and plan resources across tours and events.
• Oversee event builds, inventory, onsale readiness, QA and post-tour reviews.
• Own end-to-end ticketing for allocated tours.
• Monitor sales and inventory and drive revenue opportunities.
• Deliver sales reporting, analysis and settlement documentation.
• Build relationships with ticketing agencies, venues, promoters and sponsors.
• Partner with Production, Partnerships, Marketing, Finance and Venue teams.

Skills

Ticketing expertise

Leadership

Organisational skills

Communication

Commercial acumen

Calm under pressure

Job description

Join the team at Live Nation, where innovation meets live entertainment on a global scale! With 40,000 shows and 500 million tickets sold each year, we\u2019re the industry leader, powered by 44,000 talented individuals worldwide. At Live Nation, we\u2019re passionate about transforming live events and creating extraordinary moments for artists, event professionals, and fans.

About the role

Every unforgettable show starts with a flawless onsale. Are you a hands-on ticketing professional looking for an exciting new opportunity in Melbourne?

As our Head of Ticketing, you\u2019ll report to the VP Ticketing & Concert Operations and lead our Ticketing Operations function, mentoring Ticketing Managers and Coordinators across every tour while managing ticketing delivery for a select number of your own. You\u2019ll ensure best practice standard is delivered across event builds, inventory, pricing and data driven decisions, and make sure your team is trained, supported and set up to win.

What you\u2019ll be doing

• Team leadership:Lead, mentor and develop Ticketing Managers and Coordinators, setting clear expectations and building a culture of accountability and collaboration.
• Workload and resourcing:Balance workloads and plan resources across tours and events, and support recruitment, onboarding and performance management.
• Operational excellence:Oversee event builds, inventory, onsale readiness, quality assurance and post-tour reviews to keep delivery consistent and high quality.
• Tour management:Own end-to-end ticketing for allocated tours, from onsale execution and event-day support through to post-event reconciliation.
• Commercial uplift:Monitor sales and inventory, uncover opportunities to maximise availability and revenue, and embed new tools and processes that drive results.
• Reporting and insights:Deliver sales reporting, analysis and settlement documentation to support smart commercial decisions.
• Stakeholder partnerships:Build strong relationships with ticketing agencies, venues, promoters, artist representatives and sponsors.
• Cross-team collaboration:Partner with Production & Logistics, Partnerships, Marketing, Finance and Venue teams to deliver integrated ticketing outcomes.

What you\u2019ll bring

• Ticketing expertise:Proven experience in ticketing operations, with a solid grasp of ticketing strategy, pricing and event delivery.
• Leadership strength:A natural leader who can guide, develop and inspire a high-performing team.
• Highly organised:Confident overseeing multiple complex tours at the same time.
• Clear communication:A relationship builder who\u2019s comfortable working with senior promoters, agents and internal stakeholders.
• Solutions focus:Quick to anticipate challenges and resolve issues decisively.
• Commercial acumen:Able to develop and implement revenue optimisation strategies.
• Calm under pressure:Steady and focused in a fast-moving, high-stakes environment.
• Passion for live entertainment:Motivated by delivering exceptional events at scale.

The Benefits

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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