Head of Ticketing

Live Nation Australasia Pty Ltd; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Concert access

Professional development

Flexible work arrangements

Entertainment perks

Wellness programs

Volunteer days

Career growth

Job summary

Live Nation Entertainment Inc. is seeking a hands-on Head of Ticketing in Melbourne to lead the Ticketing Operations function, mentoring managers across tours and overseeing ticketing delivery for select tours.

You will drive best-practice standards in event builds, inventory, pricing and data-driven decisions while training and supporting your team. You will collaborate with senior promoters, agents and internal teams to deliver exceptional events at scale and maximise revenue through strategic

Qualifications

• Proven experience in ticketing operations, including pricing and event delivery.
• Demonstrated leadership of Ticketing Managers and Coordinators across multiple tours.
• Ability to work with senior promoters, agents and internal stakeholders.

Responsibilities

• Lead, mentor and develop Ticketing Managers and Coordinators, establishing clear expectations.
• Balance workloads and plan resources across tours and events.
• Oversee event builds, inventory, onsale readiness, QA and post-tour reviews.
• Own end-to-end ticketing for allocated tours, from onsale to reconciliation.
• Monitor sales, inventory and revenue; implement new tools and processes.
• Deliver sales reporting, analysis and settlement documentation for decisions.
• Build strong partnerships with ticketing agencies, venues, promoters and sponsors.
• Collaborate with Production, Partnerships, Marketing, Finance and Venue teams.

Skills

Ticketing operations

Leadership

Highly organised

Communication

Revenue optimisation

Stakeholder management

Job description

Job Summary

About Live Nation: Join the team at Live Nation, where innovation meets live entertainment on a global scale! With 40,000 shows and 500 million tickets sold each year, we’re the industry leader, powered by 44,000 talented individuals worldwide. At Live Nation, we’re passionate about transforming live events and creating extraordinary moments for artists, event professionals, and fans.

About the role

Every unforgettable show starts with a flawless onsale. Are you a hands-on ticketing professional looking for an exciting new opportunity in Melbourne? As our Head of Ticketing, you’ll report to the VP Ticketing & Concert Operations and lead our Ticketing Operations function, mentoring Ticketing Managers and Coordinators across every tour while managing ticketing delivery for a select number of your own. You’ll ensure best practice standard is delivered across event builds, inventory, pricing and data driven decisions, and make sure your team is trained, supported and set up to win. This is a chance to shape how ticketing is done at the world’s leading live entertainment company, working with senior promoters, agents and teams across the business to deliver exceptional events at scale.

What you’ll be doing

• Team leadership: Lead, mentor and develop Ticketing Managers and Coordinators, setting clear expectations and building a culture of accountability and collaboration.
• Workload and resourcing: Balance workloads and plan resources across tours and events, and support recruitment, onboarding and performance management.
• Operational excellence: Oversee event builds, inventory, onsale readiness, quality assurance and post-tour reviews to keep delivery consistent and high quality.
• Tour management: Own end-to-end ticketing for allocated tours, from onsale execution and event-day support through to post-event reconciliation.
• Commercial uplift: Monitor sales and inventory, uncover opportunities to maximise availability and revenue, and embed new tools and processes that drive results.
• Reporting and insights: Deliver sales reporting, analysis and settlement documentation to support smart commercial decisions.
• Stakeholder partnerships: Build strong relationships with ticketing agencies, venues, promoters, artist representatives and sponsors.
• Cross-team collaboration: Partner with Production & Logistics, Partnerships, Marketing, Finance and Venue teams to deliver integrated ticketing outcomes.

What you’ll bring

• Ticketing expertise: Proven experience in ticketing operations, with a solid grasp of ticketing strategy, pricing and event delivery.
• Leadership strength: A natural leader who can guide, develop and inspire a high-performing team.
• Highly organised: Confident overseeing multiple complex tours at the same time.
• Clear communication: A relationship builder who’s comfortable working with senior promoters, agents and internal stakeholders.
• Solutions focus: Quick to anticipate challenges and resolve issues decisively.
• Commercial acumen: Able to develop and implement revenue optimisation strategies.
• Calm under pressure: Steady and focused in a fast-moving, high-stakes environment.
• Passion for live entertainment: Motivated by delivering exceptional events at scale.

The Benefits

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.