Head of Service – Heavy Equipment Solutions

Komatsu Australia; Emerald; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

16 weeks parental leave

Income protection insurance

Career development

Health benefits

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia is seeking an experienced Service Manager to lead the Emerald Service Department. You will head a team of service professionals, drive profitability, ensure customer-focused operations and uphold safety guidelines across HSE and continuous improvement initiatives. Role located in Emerald, QLD.

The position emphasizes strong leadership, sales orientation, and financial oversight to grow the service business while delivering high-quality product support to customers.

Qualifications

• Experience in heavy equipment maintenance industry.
• Proven leadership experience with coaching and developing a service team.
• Strong customer focus and commitment to delivering a high level of service.
• Commercial and sales focus with ability to identify growth opportunities for the Service Department.
• Experience managing service operations, productivity, WIP, forecasting and financial performance.
• Understanding of revenue, cost of sales and margin optimisation.
• Strong communication skills, written and verbal.
• Ability to analyse operational risks and implement effective solutions.
• Commitment to safety, compliance and continuous improvement.

Responsibilities

• Lead the Service Department to ensure efficient, profitable operations.
• Develop and coach the service team to deliver high-quality customer support.
• Drive business growth and improve profitability of the service offer.
• Oversee safety, HSE compliance and continuous improvement initiatives.
• Monitor service targets and financial performance.
• Build strong relationships with customers and stakeholders.
• Respond to operational risks with practical solutions.

Skills

Leadership

Customer focus

Financial awareness

Communication

Safety/compliance

Problem solving

Risk analysis

Tools

HSE standards

Job description

Komatsu Australia is seeking an experienced Service Manager to lead the Emerald Service Department. You will head a team of service professionals, drive profitability, ensure customer-focused operations and uphold safety guidelines across HSE and continuous improvement initiatives. Role located in Emerald, QLD.

The position emphasizes strong leadership, sales orientation, and financial oversight to grow the service business while delivering high-quality product support to customers.