Service Operations Leader: Drive Team, Safety & Quality

Komatsu; Flaxton; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Families Policy

Income Protection Insurance

Career development opportunities

Health with Bupa Telus Health

Travel discounts

Job summary

Komatsu Australia is seeking a Service Supervisor on the Sunshine Coast to lead a team of Service Technicians and drive safe, efficient service delivery. You will coordinate workflows, ensure quality, and maintain strong customer relationships while upholding safety standards.

The ideal candidate has a trade qualification (Diesel Fitter preferred), supervisory experience, and excellent communication skills.

Qualifications

• Trade qualification (Diesel Fitter preferred) and a current driver’s licence.
• Experience supervising or leading a service or trade-based team.
• Strong communication skills and a safety-first mindset.
• Solid organisational skills for a fast-paced environment.

Responsibilities

• Lead and support a team of Service Technicians, setting clear expectations and creating a positive, professional team environment.
• Coordinate daily workflows, labour planning and job allocations to maximise utilisation and meet customer commitments.
• Be accountable for service quality, safety performance, WIP, timesheets and job completion.
• Work closely with customers, internal stakeholders and technical support to resolve issues quickly and professionally.
• Monitor warranty work, field campaigns and compliance with policies, procedures and HSE standards.
• Coach, develop and upskill your team to close performance gaps and build capability for the future.

Skills

Team leadership

Customer focus

Communication

Organisational skills

Safety compliance

Microsoft Office

Service management systems

Education

Trade qualification (Diesel Fitter preferred)

Tools

Microsoft Office

Service management systems

Job description

Komatsu Australia is seeking a Service Supervisor on the Sunshine Coast to lead a team of Service Technicians and drive safe, efficient service delivery. You will coordinate workflows, ensure quality, and maintain strong customer relationships while upholding safety standards.

The ideal candidate has a trade qualification (Diesel Fitter preferred), supervisory experience, and excellent communication skills.