Service Manager

Komatsu Australia; Emerald; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

16 weeks parental leave

Income protection insurance

Career development

Health benefits

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia is seeking an experienced Service Manager to lead the Emerald Service Department. You will head a team of service professionals, drive profitability, ensure customer-focused operations and uphold safety guidelines across HSE and continuous improvement initiatives. Role located in Emerald, QLD.

The position emphasizes strong leadership, sales orientation, and financial oversight to grow the service business while delivering high-quality product support to customers.

Qualifications

• Experience in heavy equipment maintenance industry.
• Proven leadership experience with coaching and developing a service team.
• Strong customer focus and commitment to delivering a high level of service.
• Commercial and sales focus with ability to identify growth opportunities for the Service Department.
• Experience managing service operations, productivity, WIP, forecasting and financial performance.
• Understanding of revenue, cost of sales and margin optimisation.
• Strong communication skills, written and verbal.
• Ability to analyse operational risks and implement effective solutions.
• Commitment to safety, compliance and continuous improvement.

Responsibilities

• Lead the Service Department to ensure efficient, profitable operations.
• Develop and coach the service team to deliver high-quality customer support.
• Drive business growth and improve profitability of the service offer.
• Oversee safety, HSE compliance and continuous improvement initiatives.
• Monitor service targets and financial performance.
• Build strong relationships with customers and stakeholders.
• Respond to operational risks with practical solutions.

Skills

Leadership

Customer focus

Financial awareness

Communication

Safety/compliance

Problem solving

Risk analysis

Tools

HSE standards

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

We are seeking an experienced Service Manager to lead the Service Department at our Emerald branch.

Reporting to the Branch Manager, you will be responsible for the efficient, profitable and customer-focused operation of the Service Department. You will lead a team of service professionals, drive business growth and profitability, and ensure we continue to deliver genuine product support to our customers.

Safety will be a key focus of the role, with responsibility for monitoring HSE compliance, Komatsu’s Golden Rules, 5S and Continuous Improvement initiatives.

You will also play an important role in developing our people, strengthening customer relationships and ensuring service targets, financial performance and operational requirements are achieved.

Role Located: Emerald, QLD

Komatsu benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for

• Experience within the heavy equipment maintenance industry
• Proven leadership experience, with the ability to lead, coach and develop a service team
• A strong customer focus and commitment to delivering a high level of customer service
• Commercial and sales focus, with the ability to identify opportunities to grow the Service Department
• Experience managing service operations, productivity, WIP, forecasting and financial performance
• Understanding of financial reports, including revenue, cost of sales and margin optimisation
• Strong communication skills, both written and verbal
• The ability to analyse operational and workplace risks and implement effective solutions
• Strong problem-solving skills, with the ability to identify opportunities and provide constructive solutions
• A commitment to safety, compliance and continuous improvement
• Relevant qualifications, certifications or study that support the capability required for the role

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.