Head of Scheduling

Orchard Talent Group; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Orchard Talent Group is seeking an experienced Head of Scheduling to lead its scheduling and workforce management function across multiple locations in Australia. You will drive operational improvement, improve roster efficiency and reduce reliance on agency staff while ensuring client needs are met and compliance with industrial instruments.

The ideal candidate will have a track record of managing large, workforce-intensive teams in 24/7 environments, preferably in disability services (SIL).

Qualifications

• Experienced scheduling, rostering or workforce management leader.
• Experience in complex, 24/7 service environments is essential.
• Experience in disability services, especially SIL, is highly regarded.

Responsibilities

• Lead scheduling and workforce management across multiple locations.
• Improve roster efficiency and reduce reliance on agency staffing.
• Embed consistent processes and performance measures for continuous improvement.

Skills

Scheduling leadership

Workforce management

People leadership

Commercial acumen

Analytical capability

Job description

The opportunity

We are seeking an experienced and commercially minded Head of Scheduling to lead its scheduling and workforce management function, driving operational improvement, consistency and efficiency across a complex service delivery environment. Leading a team of approximately 30 across multiple locations, the Head of Scheduling will be responsible for strengthening scheduling practices, improving workforce utilisation and embedding consistent processes and performance measures. A key priority will be reducing reliance on agency staffing, improving roster efficiency and ensuring the right support workers are deployed to meet client needs while maintaining compliance with relevant industrial instruments. Working closely with operational leaders and key stakeholders, the role will play a critical part in strengthening the relationship between workforce planning and service delivery. The successful candidate will lead a significant program of operational improvement, building team capability, accountability and a culture of continuous improvement while ensuring scheduling decisions balance commercial sustainability with quality client outcomes.

About you

Are you an experienced scheduling, rostering or workforce management leader who has successfully led sizeable teams within complex, workforce-intensive and 24/7 service environments. Experience within disability services, particularly Supported Independent Living (SIL), will be highly regarded, although candidates from broader human services environments with comparable operational complexity are encouraged to apply.

You bring demonstrated experience improving scheduling performance, optimising workforce utilisation and reducing agency expenditure while maintaining service quality and continuity. You understand the complexities of managing workforce requirements across multiple locations and bring strong commercial acumen, analytical capability and an understanding of relevant industrial instruments, ideally including the SCHADS Award.

Importantly, you are a hands‑on and engaging people leader who can bring structure, clarity and accountability to a large team. You are confident navigating operational challenges, influencing senior stakeholders and implementing sustainable improvements in environments where workforce efficiency and client outcomes are equally important.

Please note applicants must have a legal right to work in Australia.

Applications will be assessed as they are submitted.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.