Head of Radiology Reception & Patient Experience

Carlisle Health Pty Ltd.; Coffs Harbour; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive remuneration

Career growth and development

Benefits platform – employee discounts

Fitness Passport – access across Aust.

Employee Assistance Program

Job summary

Carlisle Health is seeking an experienced Head Receptionist to lead our administrative team at Beachside Radiology in Coffs Harbour. You will oversee daily operations, mentor staff, and ensure exceptional patient experiences across our imaging services.

You will coordinate bookings, finance workflows, and liaise with radiologists and clinicians, upholding Medicare compliance and efficient workflow. The role offers career development within a supportive health group.

Qualifications

• Proven experience supervising administrative staff in healthcare.
• Strong understanding of radiology or medical administration including scheduling and billing.
• Excellent communication with staff, radiologists, and referring clinicians.
• Experience managing billing, payments, and reconciliations in healthcare.

Responsibilities

• Foster a welcoming, patient-focused atmosphere with high service standards.
• Oversee appointment bookings across multiple imaging modalities and optimise resources.
• Act as primary liaison between radiologists, referring doctors and staff.
• Develop and manage staff rosters to ensure appropriate coverage and team satisfaction.
• Manage billing, payments and reconciliations with Medicare and regulations.
• Ensure adherence to legal, ethical, and internal policies including Medicare processes.
• Review admin workflows and performance to align with organisational goals and best practices.

Job description

Carlisle Health is seeking an experienced Head Receptionist to lead our administrative team at Beachside Radiology in Coffs Harbour. You will oversee daily operations, mentor staff, and ensure exceptional patient experiences across our imaging services.

You will coordinate bookings, finance workflows, and liaise with radiologists and clinicians, upholding Medicare compliance and efficient workflow. The role offers career development within a supportive health group.