Head Receptionist - Radiology

Carlisle Health; Coffs Harbour; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive remuneration

Career growth and development

Benefits platform – employee discounts

Fitness Passport – access across Aust.

Employee Assistance Program

Job summary

Carlisle Health is seeking an experienced Head Receptionist to lead our administrative team at Beachside Radiology in Coffs Harbour. You will oversee daily operations, mentor staff, and ensure exceptional patient experiences across our imaging services.

You will coordinate bookings, finance workflows, and liaise with radiologists and clinicians, upholding Medicare compliance and efficient workflow. The role offers career development within a supportive health group.

Qualifications

• Proven experience supervising administrative staff in healthcare.
• Strong understanding of radiology or medical administration including scheduling and billing.
• Excellent communication with staff, radiologists, and referring clinicians.
• Experience managing billing, payments, and reconciliations in healthcare.

Responsibilities

• Foster a welcoming, patient-focused atmosphere with high service standards.
• Oversee appointment bookings across multiple imaging modalities and optimise resources.
• Act as primary liaison between radiologists, referring doctors and staff.
• Develop and manage staff rosters to ensure appropriate coverage and team satisfaction.
• Manage billing, payments and reconciliations with Medicare and regulations.
• Ensure adherence to legal, ethical, and internal policies including Medicare processes.
• Review admin workflows and performance to align with organisational goals and best practices.

Job description

Carlisle Health is a leading Australian medical imaging group with 27 clinics across New South Wales and Queensland. Our team of more than 500 professionals including radiographers, sonographers, nuclear medicine technologists, nurses, clerical staff and 70 radiologists share a strong commitment to delivering high-quality, patient-centered care through innovation, collaboration and clinical excellence.

About the role

We are seeking an experienced and people focused Head Receptionist who is passionate about leading a team, delivering exceptional patient experiences, and supporting a well-established, high performing administrative team.

An opportunity has become available at our Beachside Radiology practice located in sunny Coffs Harbour.

This role is ideal for someone who is a people leader and takes pride in guiding, mentoring, and supporting an existing team to continue delivering outstanding service to patients, radiologists, and referring clinicians.

In this position you will be responsible for the day-to-day operation of our radiology practice. You will provide strong onsite leadership, oversee administrative workflows, and act as a key point of coordination between patients, staff, and clinicians.

Day-to-day responsibilities will include but are not limited to:

Foster a welcoming, respectful, and patient-focused atmosphere, ensuring consistently high standards of service.

Oversee appointment bookings across multiple imaging modalities, optimising resources and workflow efficiency.

Act as the primary point of contact between radiologists, referring doctors, and medical staff to support effective collaboration.

Develop, manage, and adjust staff rosters to ensure appropriate coverage, optimise workflow, and maintain team satisfaction.

Manage billing, payments, and account reconciliations, ensuring accuracy and compliance with Medicare and relevant regulations.

Ensure adherence to legal, ethical, and procedural requirements, including Medicare processes and internal policies.

Regularly review administrative workflows and performance to ensure alignment with organisational goals and best practices.

Background and experience

Proven experience in supervising, mentoring, and supporting administrative staff in a healthcare or medical setting.

Strong understanding of radiology or general medical practice administration, including scheduling, billing, and compliance with Medicare and other relevant regulations.

Exceptional ability to communicate effectively with staff, patients, radiologists, and referring doctors, fostering collaboration and a positive team culture.

Experience managing billing, payments, and reconciliations, with a strong understanding of healthcare compliance requirements.

Strong attention to detail and a patient centered approach.

Excellent communication and interpersonal skills for effective collaboration.

As part of joining the team at Carlisle, you will have access to a range of benefits including:

• Competitive remuneration
• Career growth and development opportunities
• Benefits platform – Provides everyday savings for employees, including discounts at hundreds of retailers and thousands of locations (groceries, fuel, health and more).
• Fitness Passport – Access top fitness centres &b pools across Australia at a subsidised rate.
• Confidential health and wellbeing support through our Employee Assistance Program available to all employees and their families.

Our commitment to Diversity, Equity and Inclusion

At Carlisle Health, we believe everyone deserves the chance to thrive. We’re proud to be an equal opportunity employer and are committed to building a welcoming and inclusive workplace. We value diverse skills, experiences, and perspectives, and we encourage people of all ages, ethnicity, socio-cultural background, disability, sexual orientation or gender identity to apply.

Please note only people with the right to work in Australia will be considered.

Whilst wealwaysendeavourto respond to every application, depending on the number of applicants,we mayonlybe able tocontactapplicantswho qualify for the shortlist,and we appreciate your understanding.