Head of People Experience & AI-Driven Solutions

Department of Transport & Planning Victoria; Melbourne; On-site; AUD 140,000 - 170,000; Full time

Job summary

Department of Transport & Planning Victoria in Melbourne is seeking a Manager, People Experience and Solutions to lead the delivery of strategic people initiatives and digital solutions. You will translate priorities into practical outcomes, improve HR services and enhance the employee experience through technology, automation and AI-enabled solutions.

You will manage a team, oversee governance and risk, and provide executive guidance while building strong stakeholder relationships to deliver

Qualifications

• Mandatory: tertiary qualification in business management, organisational change management, human resources, project management, or related discipline or equivalent experience.
• Mandatory: demonstrated experience applying human-centered design to projects.
• Mandatory: demonstrated experience leading complex organisational initiatives within large or complex organisations, preferably government/public sector.
• Desirable: experience with Agile or similar methodologies.
• Desirable: experience working on ServiceNow HR transformation projects including AI implementations.]

Responsibilities

• Lead and develop a team.
• Oversee project delivery, governance and risk.
• Provide executive advice and build stakeholder relationships.
• Drive service improvements and support organisational change.
• Monitor performance to ensure measurable benefits and continuous improvement.

Skills

Project leadership

Stakeholder management

Strategic thinking

Human-centered design

Innovation

Education

Tertiary qualification in business/HR/PM

Tools

ServiceNow

AI solutions

Agile

Job description

Department of Transport & Planning Victoria in Melbourne is seeking a Manager, People Experience and Solutions to lead the delivery of strategic people initiatives and digital solutions. You will translate priorities into practical outcomes, improve HR services and enhance the employee experience through technology, automation and AI-enabled solutions.

You will manage a team, oversee governance and risk, and provide executive guidance while building strong stakeholder relationships to deliver