Operations Manager

Department of Transport & Planning Victoria; Melbourne; Presencial; AUD 140 000 - 170 000; Tempo integral

Resumo da oferta

The Department of Transport & Planning Victoria in Melbourne is seeking an Operations Manager to oversee the Spatial Services and Planning Solutions portfolio, driving governance, continuous improvement, and modernisation of services and processes to improve customer outcomes and efficiency.

Reporting to the Executive Director, you will manage strategic initiatives, risk, and performance reporting, while building strong stakeholder relationships to ensure high-quality services and delivery of

Qualificações

• Proven ability to deliver projects and align with organisational objectives.
• Experience in ICT, spatial science or project/program delivery.
• ITIL and/or project management qualifications are desirable.

Responsabilidades

• Oversee governance and continuous improvement of the Spatial Services and Planning Solutions portfolio.
• Lead portfolio governance, strategic planning, risk management, service delivery, performance reporting and business continuity.
• Provide operational advice, coordinate strategic initiatives and build stakeholder relationships.

Conhecimentos

Project delivery

Strategic planning

Stakeholder management

Leadership

Change management

Problem solving

Team collaboration

Formação académica

Tertiary qualification in IT/engineering/geospatial

Ferramentas

ITIL

Descrição da oferta de emprego

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Operations Manager oversees the effective management, governance and continuous improvement of the Spatial Services and Planning Solutions portfolio, which includes Vicmap, Spatial Services and Planning Digital Solutions. The role focuses on modernising services, systems and processes to improve customer outcomes, organisational efficiency and overall performance.

Working closely with the Executive Director and leadership team, the role leads portfolio governance, strategic planning, risk management, service delivery, performance reporting and business continuity. It provides operational advice, coordinates strategic initiatives, manages emerging issues and builds strong stakeholder relationships to ensure consistent, high-quality services and delivery of organisational objectives.

Whatwe’relooking for

You’resomeone who:

• Demonstrates strong project delivery and strategic planning capabilities, aligning priorities and outcomes with broader organisational objectives.
• Influences and negotiates effectively with senior stakeholders, building strong relationships and securing support for complex initiatives.
• Drives innovation and continuous improvement, embedding quality practices and encouraging new approaches to improve service delivery and performance.
• Applies strategic thinking and sound problem-solving skills to address complex issues, manage risks and deliver sustainable business outcomes.
• Builds a collaborative and resilient team culture, bringing people together, overcoming communication barriers and remaining calm and decisive under pressure.

Qualifications and experience

You’llbring:

• An appropriate tertiary qualification in information technology, engineering, geospatial or similar experience (mandatory).
• Experience in an ICT, spatial science or project/program delivery environment (mandatory).
• ITIL and/or project management qualifications would be well regarded (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Thursday, 26 November2026.

For further information about the role, please contact Nastassja Ivanov, Executive Assistant at ***************@transport.vic.gov.au

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy