Manager, People Experience and Solutions

Department of Transport & Planning Victoria; Melbourne; Presencial; AUD 140 000 - 170 000; Tempo integral

Resumo da oferta

Department of Transport & Planning Victoria in Melbourne is seeking a Manager, People Experience and Solutions to lead the delivery of strategic people initiatives and digital solutions. You will translate priorities into practical outcomes, improve HR services and enhance the employee experience through technology, automation and AI-enabled solutions.

You will manage a team, oversee governance and risk, and provide executive guidance while building strong stakeholder relationships to deliver

Qualificações

• Mandatory: tertiary qualification in business management, organisational change management, human resources, project management, or related discipline or equivalent experience.
• Mandatory: demonstrated experience applying human-centered design to projects.
• Mandatory: demonstrated experience leading complex organisational initiatives within large or complex organisations, preferably government/public sector.
• Desirable: experience with Agile or similar methodologies.
• Desirable: experience working on ServiceNow HR transformation projects including AI implementations.]

Responsabilidades

• Lead and develop a team.
• Oversee project delivery, governance and risk.
• Provide executive advice and build stakeholder relationships.
• Drive service improvements and support organisational change.
• Monitor performance to ensure measurable benefits and continuous improvement.

Conhecimentos

Project leadership

Stakeholder management

Strategic thinking

Human-centered design

Innovation

Formação académica

Tertiary qualification in business/HR/PM

Ferramentas

ServiceNow

AI solutions

Agile

Descrição da oferta de emprego

Manager, People Experience and Solutions

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Manager, People Experience and Solutions leads the delivery of strategic People initiatives, projects and digital solutions that support the organisation’s People Strategy. This opprtunity translates agreed priorities into practical outcomes, improves HR services and enhances the employee experience through technology, automation and AI-enabled solutions.

Key responsibilities include leading and developing a team, overseeing project delivery, governance and risk, providing executive advice, and building strong stakeholder relationships. The role also drives service improvements, supports organisational change and monitors performance to ensure initiatives deliver measurable benefits and continuous improvement.

Whatwe’relooking for

You’resomeone who:

• Demonstrates strong project leadership, managing complex initiatives, risks and competing priorities to deliver successful outcomes.
• Drives innovation and continuous improvement, embedding quality practices, measuring performance and identifying better ways of working.
• Applies strategic and critical thinking to solve complex organisational challenges, anticipate future needs and leverage emerging technologies and digital solutions.
• Builds strong stakeholder relationships, effectively communicates, influences and negotiates to gain support and achieve shared outcomes.
• Applies advanced human-centred design principles to develop practical, user-focused solutions and improve services and organisational capability.

Qualifications and experience

You’llbring:

• A relevant tertiary qualification in business management, organisational change management, human resources, project management, or a related discipline or equivalent professional experience (mandatory).
• Demonstrated experience in applying HCD in projects to improve outcomes (mandatory).
• Demonstrated experience leading complex organisational initiatives within large or complex organisations, preferably within government or public sector environments including translating strategic priorities into delivery plans overseeing governance and risks, and achieving measurable business and service outcomes (mandatory).
• Experience applying project management frameworks and methodologies e.g. Agile or similar (desirable).
• Experience working on ServiceNow implementations and HR transformation projects including AI implementations (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Wednesday, 25 November 2026.

For further information about the role, please contact Kelly Vandrine, Senior Manager, People Performance and Strategy, at**************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

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