Head of Operations & Events – Premium Venue

Frontline Hospitality; Cleveland; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Staff meals and discounts

Training and development

Career progression

Bonuses

Job summary

Frontline Hospitality is seeking an Operations Manager to take ownership of day-to-day operations across the restaurant, bar, front of house, weddings and functions at a newly renovated heritage venue in Cleveland. You'll work with the Owner/Director and Head Chef to grow revenue, elevate guest experiences and lead a hands-on team through a Wednesday-Sunday schedule and key event dates.

This role offers autonomy to develop event packages, promotions and relationships with corporate clients, with

Qualifications

• 3-5 years' experience in hospitality management, ideally within premium venues.
• Proven experience managing restaurant operations, weddings, functions and special events.
• Strong commercial acumen, including sales, marketing, budgeting, labour costs and profitability.
• Demonstrated ability to generate new business and build relationships with corporate clients, wedding planners and local businesses.
• Experience managing bookings, event coordination, staffing, recruitment, training and rosters.
• Creative approach to promotions, event packages, seasonal campaigns and revenue generation.
• Exceptional customer service skills with a commitment to consistent service standards and guest satisfaction.
• Strong leadership, initiative and accountability, with a hands-on approach to daily operations.
• Excellent communication and organisational skills, with the ability to work collaboratively with the Head Chef and ownership team.
• Flexibility to work across a Wednesday-Sunday trading pattern, including evenings, weekends and key event dates.

Responsibilities

• Take ownership of day-to-day operations across restaurant, bar, front of house, weddings and functions.
• Collaborate with Owner/Director and Head Chef to grow revenue and guest experiences.
• Develop new business with corporate and private clients; establish event calendar and promotions.
• Oversee staffing, rostering, service standards, budgets and operational performance.
• Balance hospitality excellence with commercial results.

Skills

Hospitality management

Weddings & events

Sales & marketing

Budgeting

Client relationships

Staffing & rostering

Promotions campaigns

Guest service

Leadership

Communication

Event coordination

Tools

Operations software

Job description

Frontline Hospitality is seeking an Operations Manager to take ownership of day-to-day operations across the restaurant, bar, front of house, weddings and functions at a newly renovated heritage venue in Cleveland. You'll work with the Owner/Director and Head Chef to grow revenue, elevate guest experiences and lead a hands-on team through a Wednesday-Sunday schedule and key event dates.

This role offers autonomy to develop event packages, promotions and relationships with corporate clients, with