Operations Manager - Newly Renovated Heritage Venue

Frontline Hospitality; Cleveland; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Staff meals and discounts

Training and development

Career progression

Bonuses

Job summary

Frontline Hospitality is seeking an Operations Manager to take ownership of day-to-day operations across the restaurant, bar, front of house, weddings and functions at a newly renovated heritage venue in Cleveland. You'll work with the Owner/Director and Head Chef to grow revenue, elevate guest experiences and lead a hands-on team through a Wednesday-Sunday schedule and key event dates.

This role offers autonomy to develop event packages, promotions and relationships with corporate clients, with

Qualifications

• 3-5 years' experience in hospitality management, ideally within premium venues.
• Proven experience managing restaurant operations, weddings, functions and special events.
• Strong commercial acumen, including sales, marketing, budgeting, labour costs and profitability.
• Demonstrated ability to generate new business and build relationships with corporate clients, wedding planners and local businesses.
• Experience managing bookings, event coordination, staffing, recruitment, training and rosters.
• Creative approach to promotions, event packages, seasonal campaigns and revenue generation.
• Exceptional customer service skills with a commitment to consistent service standards and guest satisfaction.
• Strong leadership, initiative and accountability, with a hands-on approach to daily operations.
• Excellent communication and organisational skills, with the ability to work collaboratively with the Head Chef and ownership team.
• Flexibility to work across a Wednesday-Sunday trading pattern, including evenings, weekends and key event dates.

Responsibilities

• Take ownership of day-to-day operations across restaurant, bar, front of house, weddings and functions.
• Collaborate with Owner/Director and Head Chef to grow revenue and guest experiences.
• Develop new business with corporate and private clients; establish event calendar and promotions.
• Oversee staffing, rostering, service standards, budgets and operational performance.
• Balance hospitality excellence with commercial results.

Skills

Hospitality management

Weddings & events

Sales & marketing

Budgeting

Client relationships

Staffing & rostering

Promotions campaigns

Guest service

Leadership

Communication

Event coordination

Tools

Operations software

Job description

Operations Manager - Newly Renovated Heritage Venue

Our client is preparing to take an iconic heritage venue in Cleveland to its next chapter, combining premium dining, a beautiful waterfront setting and a unique atmosphere for weddings, functions and special occasions.With distinctive heritage architecture, manicured gardens and versatile event spaces, the venue offers an exceptional opportunity to become a leading destination on Brisbane's Bayside.

The Role

As Operations Manager, you will take ownership of the day-to-day operations across the restaurant, bar, front of house, weddings and functions. Working directly with the Owner/Director and alongside the Head Chef, you will play a key role in shaping the venue's identity, growing revenue and delivering exceptional guest experiences.This is a hands-on, commercially focused role with plenty of scope to develop new business, build relationships with corporate and private clients, and establish a strong calendar of events and promotions.From securing weddings and corporate functions to introducing themed dining nights, seasonal celebrations and creative marketing initiatives, you will have the autonomy to bring fresh ideas to the table and help position the venue as a destination for dining and events.You will also oversee staffing, rostering, service standards, budgets and operational performance, balancing outstanding hospitality with commercial results.

Your Skills & Experience

• 3-5 years' experience in hospitality management, ideally within premium restaurants, bars or event venues.
• Proven experience managing restaurant operations, weddings, functions and special events.
• Strong commercial acumen, including sales, marketing, budgeting, labour costs and profitability.
• Demonstrated ability to generate new business and build relationships with corporate clients, wedding planners and local businesses.
• Experience managing bookings, event coordination, staffing, recruitment, training and rosters.
• Creative approach to promotions, event packages, seasonal campaigns and revenue generation.
• Exceptional customer service skills with a commitment to consistent service standards and guest satisfaction.
• Strong leadership, initiative and accountability, with a hands-on approach to daily operations.
• Excellent communication and organisational skills, with the ability to work collaboratively with the Head Chef and ownership team.
• Flexibility to work across a Wednesday-Sunday trading pattern, including evenings, weekends and key event dates.

The Company

Our client is preparing to take an iconic heritage venue in Cleveland to its next chapter, combining premium dining, a beautiful waterfront setting and a unique atmosphere for weddings, functions and special occasions.With distinctive heritage architecture, manicured gardens and versatile event spaces, the venue offers an exceptional opportunity to become a leading destination on Brisbane's Bayside.

The Role

As Operations Manager, you will take ownership of the day-to-day operations across the restaurant, bar, front of house, weddings and functions. Working directly with the Owner/Director and alongside the Head Chef, you will play a key role in shaping the venue's identity, growing revenue and delivering exceptional guest experiences.This is a hands-on, commercially focused role with plenty of scope to develop new business, build relationships with corporate and private clients, and establish a strong calendar of events and promotions.From securing weddings and corporate functions to introducing themed dining nights, seasonal celebrations and creative marketing initiatives, you will have the autonomy to bring fresh ideas to the table and help position the venue as a destination for dining and events.You will also oversee staffing, rostering, service standards, budgets and operational performance, balancing outstanding hospitality with commercial results.

Your Skills & Experience

• 3-5 years' experience in hospitality management, ideally within premium restaurants, bars or event venues.
• Proven experience managing restaurant operations, weddings, functions and special events.
• Strong commercial acumen, including sales, marketing, budgeting, labour costs and profitability.
• Demonstrated ability to generate new business and build relationships with corporate clients, wedding planners and local businesses.
• Experience managing bookings, event coordination, staffing, recruitment, training and rosters.
• Creative approach to promotions, event packages, seasonal campaigns and revenue generation.
• Exceptional customer service skills with a commitment to consistent service standards and guest satisfaction.
• Strong leadership, initiative and accountability, with a hands-on approach to daily operations.
• Excellent communication and organisational skills, with the ability to work collaboratively with the Head Chef and ownership team.
• Flexibility to work across a Wednesday-Sunday trading pattern, including evenings, weekends and key event dates.

What's On Offer and Benefits

• $90,000 + superannuation
• Lead operations at a distinctive heritage venue on Brisbane's Bayside.
• Opportunity to help establish the venue as a destination for weddings, dining and special occasions.
• Autonomy to develop event packages, promotions and revenue-generating initiatives.
• Work directly with the Owner/Director and influence the venue's direction.
• Potential performance-based bonuses linked to agreed commercial and operational KPIs.
• Staff meals and discounts.
• Induction, training and ongoing professional development.
• Genuine opportunity for career progression as the business grows.

We're looking for a motivated and commercially minded hospitality leader who can combine operational excellence with creative thinking, build strong client relationships and inspire a team to deliver memorable experiences.If you're ready to take ownership, grow revenue and make a real impact within an established hospitality group, we'd love to hear from you.