Event Operations Coordinator

Cruden Farm; City of Melbourne; On-site; AUD 34,000 - 48,000; Full time

Job summary

Cruden Farm is seeking an on-site Events Operations staff member to manage hands-on delivery from setup through pack-down, ensuring safe, efficient, and client-aligned execution. You will work closely with the Venue & Events Manager, suppliers, and venue stakeholders to deliver a seamless and welcoming experience.

Key responsibilities include confirming requirements, coordinating setups, supervising staff, handling complaints, and ensuring safety and service standards throughout events.

Qualifications

• Experience in event operations, hospitality or food and beverage service.
• Proven front-of-house experience and ability to act as on-site contact.
• Reliability, initiative and customer-service focus.

Responsibilities

• Confirm event requirements, schedules, floor plans, equipment and catering; communicate updates.
• Support venue setup, service delivery, transitions and pack-down; ensure safety and standards.
• Provide clear direction to staff; briefings and client/vendor communications.

Skills

Event operations

Front-of-house

Customer service

Attention to detail

Job description

Hands-on delivery of high-quality events from set-up through to pack-down, ensuring each event runs safely, efficiently and in line with the agreed client brief. This role works closely with the Venue & Events Manager, suppliers, and venue stakeholders to create a professional, seamless and welcoming experience.

Key responsibilities

• Confirm event requirements, schedules, floor plans, equipment, catering arrangements and supplier access before each event, and communicate updates clearly to all relevant parties
• Support venue set-up, service delivery, event transitions and pack-down, checking that presentation, timing, safety and guest-service standards are consistently met
• Provide clear, confident and respectful direction to event and hospitality staff, conduct briefings and maintain effective communication with clients, suppliers and venue stakeholders
• Manage complaints, conflict and operational disruptions promptly and professionally, escalating significant matters where appropriate and documenting relevant outcomes
• Anticipate operational risks, think quickly under pressure and implement practical, solutions-focused responses that minimise disruption to the event and guest experience
• Monitor service standards, presentation, cleanliness and compliance with workplace health and safety, responsible service and venue procedures
• Act as an on-site point of contact, responding to guest and client needs and resolving issues while maintaining a calm, professional presence throughout events

About you

• Demonstrated experience in event operations, hospitality or food and beverage service, with a strong understanding of venue presentation, service standards, event timing and operational workflows
• Proven front-of-house experience and confidence acting as an on-site point of contact
• Present professionally, remain composed in a fast-paced environment and demonstrate reliability, initiative, attention to detail and a strong customer-service focus
• Available for event-based hours, which will include evenings and weekends
• Comfortable undertaking hands‑on duties such as moving event equipment and remaining on your feet for extended periods, subject to reasonable workplace adjustments