Onsite Event Operations Lead

Cruden Farm; Melbourne; On-site; AUD 34,000 - 48,000; Full time

Job summary

Cruden Farm is seeking an on-site Events Operations staff member to manage hands-on delivery from setup through pack-down, ensuring safe, efficient, and client-aligned execution. You will work closely with the Venue & Events Manager, suppliers, and venue stakeholders to deliver a seamless and welcoming experience.

Key responsibilities include confirming requirements, coordinating setups, supervising staff, handling complaints, and ensuring safety and service standards throughout events.

Qualifications

• Experience in event operations, hospitality or food and beverage service.
• Proven front-of-house experience and ability to act as on-site contact.
• Reliability, initiative and customer-service focus.

Responsibilities

• Confirm event requirements, schedules, floor plans, equipment and catering; communicate updates.
• Support venue setup, service delivery, transitions and pack-down; ensure safety and standards.
• Provide clear direction to staff; briefings and client/vendor communications.

Skills

Event operations

Front-of-house

Customer service

Attention to detail

Job description

Hands-on delivery of high-quality events from set-up through to pack-down, ensuring each event runs safely, efficiently and in line with the agreed client brief. This role works closely with the Venue & Events Manager, suppliers, and venue stakeholders to create a professional, seamless and welcoming experience.

Key responsibilities

Confirm event requirements, schedules, floor plans, equipment, catering arrangements and supplier access before each event, and communicate updates clearly to all relevant parties

Support venue set-up, service delivery, event transitions and pack-down, checking that presentation, timing, safety and guest-service standards are consistently met

Provide clear, confident and respectful direction to event and hospitality staff, conduct briefings and maintain effective communication with clients, suppliers and venue stakeholders

Manage complaints, conflict and operational disruptions promptly and professionally, escalating significant matters where appropriate and documenting relevant outcomes

Anticipate operational risks, think quickly under pressure and implement practical, solutions-focused responses that minimise disruption to the event and guest experience

Monitor service standards, presentation, cleanliness and compliance with workplace health and safety, responsible service and venue procedures

Act as an on-site point of contact, responding to guest and client needs and resolving issues while maintaining a calm, professional presence throughout events

About you

Demonstrated experience in event operations, hospitality or food and beverage service, with a strong understanding of venue presentation, service standards, event timing and operational workflows

Proven front-of-house experience and confidence acting as an on-site point of contact

Present professionally, remain composed in a fast-paced environment and demonstrate reliability, initiative, attention to detail and a strong customer-service focus

Available for event-based hours, which will include evenings and weekends

Comfortable undertaking hands-on duties such as moving event equipment and remaining on your feet for extended periods, subject to reasonable workplace adjustments

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