Head of Operations

Green Light PS Pty Ltd; Sydney; On-site; AUD 180,000 - 220,000; Full time

Job summary

Green Light is seeking an experienced Head of Operations to strengthen our operational foundations as we scale across Australia, New Zealand and Asia. You will lead across business operations, contracts, systems, HR and continuous improvement, translating business goals into practical initiatives that enhance quality, efficiency and customer experience.

You will work with the leadership team to balance strategic oversight with hands-on problem solving, and to act as a key point of contact for

Qualifications

• Experience in senior operations or business management.
• Proven ability to lead cross-functional teams.
• Strong contract, policy and risk awareness.

Responsibilities

• Identify opportunities to improve processes and scalability.
• Review and enhance operational systems, tools and workflows.
• Lead approved operational improvement projects.
• Develop clear processes and guidance for the business.
• Oversee contracts administration and onboarding paperwork.
• Coordinate system changes and adoption across teams.
• Support employee onboarding and workplace health and safety.

Skills

Operations leadership

Contract management

Systems & process improvement

Stakeholder management

People leadership

Job description

Green Light is an Australian technology services company providing technology capability on demand across Australia, New Zealand and Asia. Our services range from day-to-day operational support and project delivery through to strategic and transformational programs.

Our purpose is to grow through ethical innovation. We believe our success is closely linked to the success of our customers and our people, and we aim to create an environment where both can prosper.

About the Role

We are looking for an experienced and hands‑on Head of Operations to help strengthen our operational foundations and support the continued growth of the business.

This is a broad role that sits across business operations, contracts, systems, HR and continuous improvement. You will work closely with the leadership team to turn business goals into practical initiatives that improve quality, efficiency, consistency and the overall experience of our customers and employees.

You will be someone who can see the bigger picture but is equally comfortable getting involved in the detail, solving problems and making sure things get done. The role will also act as a key point of contact for operational matters across the business.

Key Responsibilities

Operational Leadership and Continuous Improvement

Identify opportunities to improve business processes, reduce unnecessary administration and support a more efficient and scalable operating environment.

Review and improve operational systems, tools and workflows across the business.

Bring together stakeholders from different areas of the business to understand requirements, assess options and develop practical business cases.

Lead the implementation of approved operational improvement projects.

Develop clear, accessible processes and operational guidance for the wider business.

Contracts and Commercial

Lead the contracts and administration function, including contractor agreements, employment documentation and onboarding paperwork.

Oversee the administration of customer agreements, including master services agreements, statements of work and terms and conditions.

Maintain accurate and consistent agreement templates and support timely contract turnaround.

Work with internal stakeholders to make onboarding and contract processes straightforward for customers, contractors and employees.

Systems and Technology

Assess how technology can better support Green Light’s business processes and continued growth.

Identify opportunities to automate manual processes and improve the user experience across internal platforms.

Coordinate input from teams across the business when evaluating new systems or improvements to existing platforms.

Support the business through system changes, implementation and adoption.

Employee Experience

Support managers with employee onboarding, workplace health and safety, exit processes and the handling of workplace matters.

Help create a positive, practical and supportive employee experience.

Coordinate employee feedback initiatives and assist teams to develop and implement appropriate action plans.

Support leaders to identify training priorities and develop plans for their teams.

Lead and develop the Operations team through regular communication, coaching and support.

Governance and Accreditations

Support the development and maintenance of operational policies, procedures and controls.

Lead business-wide accreditation and certification initiatives, including relevant quality, security and contractor management standards.

Work with stakeholders to ensure operational requirements are understood and embedded across the business. [GL Head of...v1.0 1902 | PowerPoint]

Office Operations and Events

Oversee the day-to-day operational requirements that help our teams work effectively.

Coordinate business travel, office services, insurance administration and other general operational activities.

Support company events, employee initiatives and team activities.

About You

You are a practical and commercially minded operations leader who enjoys improving the way a business works. You are comfortable managing competing priorities and can move between strategic projects and day-to-day operational issues without losing sight of the broader objective.

You will ideally bring:

Experience in a senior operations, business management or similar leadership role.

Strong business and commercial acumen.

Experience improving processes, systems and internal ways of working.

Confidence working with contracts, business documentation and operational risk.

Experience leading projects involving multiple stakeholders.

Strong people leadership skills and a supportive management style.

Excellent written and verbal communication skills.

The ability to manage budgets and competing operational priorities.

A positive, proactive and solutions-focused approach.

The energy and resilience to work in a growing and fast-moving business.

The ability to take ownership, make sensible decisions and follow through on delivery.

Experience within technology services, professional services, recruitment, labour hire or another people-based services environment would be valuable.

Why Join Green Light?

This role offers the opportunity to have a genuine influence on how the business operates and grows. You will work closely with senior leaders, contribute to the future direction of Green Light and help design the systems, processes and employee experiences that support the next stage of the business.

You can expect:

A varied role with genuine scope to make improvements.

The opportunity to help shape the future operating model of a growing business.

Exposure to operations across Australia, New Zealand and Asia.

A supportive environment that values practical ideas and initiative.

The chance to lead projects that have a visible impact on employees, customers and business performance

General Manager, Operations & Commercial