General Manager, Business Operations

Profusion; Sydney; On-site; AUD 180,000 - 300,000; Full time

Job summary

Profusion is seeking a General Manager – Business Operations for its Sydney team, reporting to the CEO. The role covers day-to-day operations, compliance, governance, project delivery and people management across data, IT, marketing, legal and finance.

The successful candidate will drive operational improvements, coordinate external providers, and ensure AFSL obligations are met while fostering a high-performance culture with a focus on inclusion and diversity.

Qualifications

• Significant experience in financial services, asset management or related field.
• Strong knowledge of Australian financial services regulation and AFSL obligations.
• Experience in operations, project management and people leadership.
• Hands-on, ownership-oriented with ability to manage priorities.
• Ability to work with senior executives, Boards and advisers.
• Proficiency with BI and data visualization tools.

Responsibilities

• Oversee day-to-day operations, processes, controls and external providers.
• Coordinate compliance obligations and governance reporting.
• Lead business improvement projects and implement system enhancements.
• Manage HR, performance, KPIs and recruitment as needed.

Skills

Asset management

Strategic thinking

Project management

People leadership

Communication

Regulatory knowledge

Tools

PowerBI

Microsoft 365

Data visualization

Job description

General Manager – Business Operations l Investment Management Firm

Profusion Group has been exclusively retained by a leading specialist Investment Management Firm to appoint a General Manager – Business Operations into their growing Sydney-based team.

About Our Client:

Our client is a specialist investment management and asset consulting firm, responsible for multi-

billion-dollar capital across multiple asset classes, including direct equities. Operating across offices in Sydney and Perth, the business services client firms across Australia and is widely regarded for the depth of expertise across its team of highly experienced investment professionals.

As the business continues to grow, Our client is seeking a commercially capable and operationally experienced senior leader to oversee the day-to-day running of the firm and work closely with the CEO and Board across a broad range of operational, compliance, people and business improvement activities.

About the Role:

This is a broad, senior and hands-on role that will suit an experienced financial services professional who is equally comfortable operating at a strategic level and getting into the detail. Reporting directly to the CEO, the General Manager – Business Operations will carry significant responsibility across four core areas:

Business Operations - Oversee day-to-day operational workflows, maintain internal processes, controls and procedures, review key external communications, and manage and coordinate external service providers across data, IT, marketing, legal and compliance.

Compliance & Governance - Coordinate The business's ongoing regulatory and compliance obligations as an AFSL holder, maintain internal policies and procedures in line with regulatory change, and support the CEO and Board with corporate governance, risk and compliance reporting.

Project Management & Business Improvement - Lead and coordinate operational enhancement and business improvement projects, identify opportunities to improve systems, processes and controls, and drive initiatives through to completion. This includes coordinating selected business initiatives such as marketing and PR campaigns in conjunction with external specialists.

People & HR - HR management of the business's team, including supporting the effective allocation of responsibilities, employee goal setting, KPIs, staff development, performance management and recruitment when required.

About You:

The successful candidate will bring:

• Significant experience in financial services within asset management, wealth management, investment consulting or a related field
• A strong working understanding of the Australian financial services regulatory environment and AFSL obligations
• Demonstrated experience in business operations, project management and people leadership
• A hands-on, ownership-oriented approach with the ability to manage competing priorities and drive matters through to completion
• Strong written and verbal communication skills and sound commercial judgementThe ability to operate effectively across both high-level business matters and detailed operational issues
• Experience working with senior executives, Boards and external professional advisers
• Proficiency with business intelligence and analytics tools such as PowerBI, M365, AI and data visualisation
• Full Australian working rights

Why This Role:

This is a rare opportunity to take on a broad and influential operational leadership role within a respected and growing specialist investment business. The successful candidate will have direct access to the CEO and Board, genuine ownership and autonomy across a wide remit, and the opportunity to shape how the business operates during an important period of growth.

We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.