Operations Manager

Green Life Clinics and Dispensaries; City of Brisbane; On-site; AUD 100,000 - 130,000; Full time

Job summary

Green Life Clinics is expanding across Australua and we’re seeking an experienced, commercially minded Operations Manager to own one high‑performing location. This hands‑on, floor‑based leadership role drives performance through people and runs the site like a well‑oiled business.

You will lead all day‑to‑day operations across clinic, practitioners, concierge and dispensary, ensuring compliant, efficient and profitable performance with a patient‑centred approach.

Qualifications

• 3+ years’ leadership experience in healthcare, pharmacy, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Strong people leadership, coaching, performance management, standards setting and team development.

Responsibilities

• Lead all day‑to‑day operations across clinic, practitioners, concierge and dispensary functions.
• Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability.
• Own the site P&L, labour management, roster efficiency and operational cost control.
• Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput.
• Build a high‑performance, accountable culture where staff are coached, developed and held to clear standards.
• Ensure compliance across all operational, healthcare, pharmacy and workplace requirements.
• Identify operational, financial, compliance and people‑related risks — and act early to resolve them.
• Oversee onboarding, training, performance conversations, conduct management and team development.
• Implement new processes, operational improvements and organisational initiatives smoothly and consistently.
• Maintain strong collaboration between practitioners, pharmacists, concierge and support teams to deliver a seamless patient experience.

Skills

Leadership

KPI management

People leadership

Operational systems

Tools

3CX

Halaxy

Job description

Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine. Green Life Clinics is a fast‑growing national healthcare group delivering high‑quality patient care across modern, well‑run clinics.

Full‑time | Lead a high‑performance clinic & dispensary | Commercial, hands‑on leadership

Green Life Clinics is expanding across Australua and we’re seeking an experienced, commercially minded Business Operations Manager (we refer to this role as Operations Manager internally) to take full ownership of one of our high‑performing locations. This is a hands‑on, floor‑based operational leadership role — perfect for someone who thrives in fast‑paced environments, drives performance through people, and knows how to run a site like a well‑oiled business.

Why This Role Matters

You are the business manager of your location. You’ll lead all operational functions — clinic, practitioners, dispensary, concierge and patient experience ensuring the site is compliant, efficient, profitable and delivering consistently high standards.

You’ll be the person who keeps the engine running: lifting performance, solving problems early, coaching teams, and driving commercial outcomes without constant escalation to senior leadership.

Who Thrives Here

You are the business manager of your location. You’ll lead all operational functions — clinic, practitioners, dispensary, concierge and patient experience — ensuring the site is compliant, efficient, profitable and consistently delivering high standards.

You’re the person who keeps the engine running: lifting performance, addressing issues early, supporting your team through complex situations, and driving commercial outcomes without constant escalation to senior leadership. Your ability to stay calm under pressure, make clear decisions, and maintain strong operational discipline is what keeps the clinic stable, safe and performing at its best.

What You’ll Be Doing

• Lead all day‑to‑day operations across clinic, practitioners, concierge and dispensary functions.
• Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability.
• Own the site P&L, labour management, roster efficiency and operational cost control.
• Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput.
• Build a high‑performance, accountable culture where staff are coached, developed and held to clear standards.
• Ensure compliance across all operational, healthcare, pharmacy and workplace requirements.
• Identify operational, financial, compliance and people‑related risks — and act early to resolve them.
• Oversee onboarding, training, performance conversations, conduct management and team development.
• Implement new processes, operational improvements and organisational initiatives smoothly and consistently.
• Maintain strong collaboration between practitioners, pharmacists, concierge and support teams to deliver a seamless patient experience.

What You Bring

• 3+ years’ leadership experience in healthcare, pharmacy, retail, clinic or multidisciplinary operational environments.
• Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency.
• Strong people leadership, coaching, performance management, standards setting and team development.
• Experience with 3CX, Halaxy or similar operational/clinical systems.
• High attention to detail and a disciplined approach to compliance, governance and risk.
• A proactive, solutions‑focused mindset with the ability to stabilise operations quickly.
• A reliable car and open driver’s licence (travel may be required).

Applications close Friday 2 October.

Our recruitment process includes an initial screening with our AI agent Sharon, followed by an interview with our Talent Acquisition Manager, and concluding with a final interview with our COO.