Head of Membership Growth & Experience

Greenway Executive Partners; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Greenway Executive Partners, Sydney, on behalf of Ageing Australia, is seeking a General Manager, Membership to lead the national membership strategy, operations and service functions and deliver a high-value member experience.

Reporting to the Chief Member Experience Officer, you will oversee growth, onboarding, data integrity, member insights and service quality, leading a high-performing team while ensuring member needs inform advocacy and policy.

Qualifications

• 15+ years senior leadership experience in membership organisations or peak bodies.
• Proven ability to lead membership growth, onboarding and data management.

Responsibilities

• Lead national membership strategy and growth.
• Oversee operations, onboarding and service quality.
• Manage data integrity and member insights.
• Collaborate across organisations to inform advocacy and policy.

Skills

Strategic leadership

Membership growth

Stakeholder engagement

Job description

Greenway Executive Partners, Sydney, on behalf of Ageing Australia, is seeking a General Manager, Membership to lead the national membership strategy, operations and service functions and deliver a high-value member experience.

Reporting to the Chief Member Experience Officer, you will oversee growth, onboarding, data integrity, member insights and service quality, leading a high-performing team while ensuring member needs inform advocacy and policy.