General Manager, Membership

Greenway Executive Partners; Sydney; Hybrid; AUD 160,000 - 230,000; Full time

Benefits offered by this job

Flexible/hybrid work

Office locations in Melbourne, Sydney,

Job summary

Greenway Executive Partners is partnering with Ageing Australia to recruit a General Manager, Membership. The role leads the national membership strategy, operations and service delivery to ensure a high-value member experience across all states and territories.

The successful candidate will oversee growth, onboarding, data integrity, member insights, and service quality while shaping advocacy, policy positions and government engagement.

Qualifications

• As required, 15+ years in senior leadership roles within membership organisations or related sectors.
• Experience shaping membership growth, engagement, and retention strategies.

Responsibilities

• Lead national membership strategy, operations and services.
• Oversee growth, onboarding, retention, data integrity, and insights.
• Collaborate with advocacy, policy, and government engagement.
• Lead a high-performing team and inform decision-making.

Skills

Membership strategy

Leadership

Stakeholder management

Data insights

Job description

With the care and support economy one of the fastest sectors of the Australian economy, Greenway Executive Partners is partnering with national sector peak body Ageing Australia on the search for its next General Manager, Membership.

Ageing Australia is the national peak body representing providers across the aged care sector, including retirement living, seniors housing, residential care, home care, community care and related services.

Reporting to the Chief Member Experience Officer, the General Manager, Membership will contribute to Ageing Australia’s strategic priorities to reshape the future of ageing in Australia.

The opportunity:

The General Manager, Membership will lead the national membership strategy, operations and service functions to ensure Ageing Australia delivers an exceptional, consistent & high-value member experience across all states and territories.

The role oversees membership growth, retention, onboarding, data integrity, member insights, service quality and the overall value proposition. Leading a high-performing team, the role ensures the needs and priorities of members inform organisational decisions and directly inform advocacy, policy positions, and government engagement, while delivering tangible value to members through services.

About you:

As a dynamic and proven Membership professional with 15+ years’ senior leadership experience, you will bring demonstrated success in leading membership growth, engagement, and retention in a complex stakeholder environment. Ideally this has been gained with a background in a peak body, membership organisation, aged care, health or human services sector.

In this fast paced role, you will be responsible for:

• Membership Strategy and Growth
• Membership Engagement & Experience
• Member Insights & Data Management
• Cross Organisational Collaboration
• Leadership & Capability Development

The organisation offers flexible/hybrid working arrangements, with offices in Melbourne, Canberra & Sydney.

Applications close 5pm Wednesday 4th November 2026.

Previous applicants need not apply.