General Manager, Membership

Greenway Executive Partners; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Greenway Executive Partners, Sydney, on behalf of Ageing Australia, is seeking a General Manager, Membership to lead the national membership strategy, operations and service functions and deliver a high-value member experience.

Reporting to the Chief Member Experience Officer, you will oversee growth, onboarding, data integrity, member insights and service quality, leading a high-performing team while ensuring member needs inform advocacy and policy.

Qualifications

• 15+ years senior leadership experience in membership organisations or peak bodies.
• Proven ability to lead membership growth, onboarding and data management.

Responsibilities

• Lead national membership strategy and growth.
• Oversee operations, onboarding and service quality.
• Manage data integrity and member insights.
• Collaborate across organisations to inform advocacy and policy.

Skills

Strategic leadership

Membership growth

Stakeholder engagement

Job description

Greenway Executive Partners – Sydney CBD NSW

With the care and support economy one of the fastest sectors of the Australian economy, Greenway Executive Partners is partnering with national sector peak body Ageing Australia on the search for its next General Manager, Membership.

Ageing Australia is the national peak body representing providers across the aged care sector, including retirement living, seniors housing, residential care, home care, community care and related services.

Reporting to the Chief Member Experience Officer, the General Manager, Membership will contribute to Ageing Australia’s strategic priorities to reshape the future of ageing in Australia.

The opportunity:

The General Manager, Membership will lead the national membership strategy, operations and service functions to ensure Ageing Australia delivers an exceptional, consistent & high-value member experience across all states and territories.

The role oversees membership growth, retention, onboarding, data integrity, member insights, service quality and the overall value proposition. Leading a high-performing team, the role ensures the needs and priorities of members inform organisational decisions and directly inform advocacy, policy positions, and government engagement, while delivering tangible value to members through services.

About you:

As a dynamic and proven Membership professional with 15+ years’ senior leadership experience, you will bring demonstrated success in leading membership growth, engagement, and retention in a complex stakeholder environment. Ideally this has been gained with a background in a peak body, membership organisation, aged care, health or human services sector.

In this fast paced role, you will be responsible for:

• Membership Strategy and Growth


• Membership Engagement & Experience


• Member Insights & Data Management


• Cross Organisational Collaboration


• Leadership & Capability Development

Applications close 5pm Wednesday 4th November 2026.