Senior Healthcare Support Specialist

Stryker; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Stryker is seeking a Senior Customer Care Representative in Melbourne, Australia, to support customers and the broader business. You will resolve complex enquiries, improve customer outcomes, and ensure an exceptional experience for healthcare professionals.

The role emphasizes ownership, collaboration with internal teams, and a passion for healthcare and medical technology. Full working rights in Australia are required, with opportunities for development within a global leader in medtech.

Qualifications

• Minimum 2 years' experience in customer service or related roles.
• Experience handling complex enquiries or escalations is preferred.
• Demonstrated ability to build relationships and deliver outstanding customer experiences.

Responsibilities

• Manage customer enquiries with timely, professional support.
• Assist with escalations and issue resolution.
• Identify opportunities to improve processes and outcomes.
• Build strong relationships with customers and internal stakeholders.
• Share knowledge and contribute to a high-performing team culture.
• Own enquiries from start to resolution.

Skills

Customer service

Problem solving

Relationship building

Communication skills

Ownership mindset

Tools

Salesforce

SAP

ServiceNow

Job description

Stryker is seeking a Senior Customer Care Representative in Melbourne, Australia, to support customers and the broader business. You will resolve complex enquiries, improve customer outcomes, and ensure an exceptional experience for healthcare professionals.

The role emphasizes ownership, collaboration with internal teams, and a passion for healthcare and medical technology. Full working rights in Australia are required, with opportunities for development within a global leader in medtech.