Global Customer Care Manager - AI-Driven Support Experience

In Spirit Chiropractic; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

T2 Tea is seeking a Customer Care Manager to lead the customer experience across Australia, New Zealand and beyond from our Melbourne Support Office. You’ll manage a small permanent team plus seasonal staff, ensuring fast, on-brand service in stores, online, Tea Society and Sipscription channels.

You’ll leverage Gorgias and automation to handle routine tasks, freeing your team to focus on meaningful conversations and turning helpful chats into confident purchases.

Responsibilities

• Lead Customer Care across Australia, New Zealand and the rest of the world from the Melbourne Support Office.
• Implement AI and automation to speed up routine tasks and free the team for meaningful conversations.
• Translate customer feedback to the product and service teams to reduce future inquiries and improve satisfaction.

Tools

Gorgias

Job description

T2 Tea is seeking a Customer Care Manager to lead the customer experience across Australia, New Zealand and beyond from our Melbourne Support Office. You’ll manage a small permanent team plus seasonal staff, ensuring fast, on-brand service in stores, online, Tea Society and Sipscription channels.

You’ll leverage Gorgias and automation to handle routine tasks, freeing your team to focus on meaningful conversations and turning helpful chats into confident purchases.