Head of Enterprise Account Growth

ReadyTech; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Birthday day off

Extra leave

Awards and travel incentives

Hybrid work

Sonder access

Parental leave top-up

Leave for miscarriage/endometriosis/ma

ReadyTech merch

Job summary

ReadyTech is seeking a senior leader to drive Enterprise Client Success in Sydney. You will coach a high-performing team of Client Success Managers, develop retention and expansion strategies, and manage large university and education sector accounts.

Leading cross-functional collaboration with Sales, Product, Engineering, Support and Marketing, you will shape the roadmap, optimize metrics, and expand offer adoption to protect and grow revenue in enterprise relationships.

Qualifications

• Proven track record in account management or client success leadership within a SaaS business.
• Experience managing large Enterprise accounts with complex stakeholder dynamics.
• Demonstrated success in land-and-expand business models and SaaS metrics optimization.
• Background in education technology, institutional markets, or B2B SaaS serving large organizational clients is a plus.

Responsibilities

• Lead and develop a team of Client Success Managers, coaching them to own account retention and growth.
• Develop and execute comprehensive account retention and expansion strategies for all key accounts.
• Build and maintain detailed account plans, risk plans, growth forecasts, and expansion pipelines for Enterprise clients.
• Drive strategies that increase product utilization, adoption, advocacy, and Net Revenue Retention.
• Identify and prioritize expansion opportunities within existing accounts.
• Establish and monitor key metrics and health indicators (NRR, GRR, churn, engagement, NPS).
• Leverage data and analytics to inform account strategy and identify early warning signs of churn risk.
• Collaborate with Sales, Product, Engineering, Support and Marketing teams to understand customer needs and shape product roadmap priorities.
• Translate customer feedback and market insights into actionable strategic recommendations.
• Work across internal teams to remove barriers to successful client outcomes and expansion.
• Own the transition of our Account Management function from transactional support to strategic Enterprise partnership model.

Skills

Account management

Client success leadership

SaaS

Strategic thinker

Data-driven mindset

Executive presence

Cross-functional collaboration

Problem-solving

Leadership

Job description

ReadyTech is seeking a senior leader to drive Enterprise Client Success in Sydney. You will coach a high-performing team of Client Success Managers, develop retention and expansion strategies, and manage large university and education sector accounts.

Leading cross-functional collaboration with Sales, Product, Engineering, Support and Marketing, you will shape the roadmap, optimize metrics, and expand offer adoption to protect and grow revenue in enterprise relationships.