Head of Activities & Tours – Resort Experience

Discovery-Resorts; Streaky Bay; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

FREE accommodation and meals

Discounts across 300+ parks

Job summary

Wilpena Resort is seeking an experienced Activities Manager based at the Wilpena Pound Visitor Centre. You will lead the activities team, coordinate tours and guest transfers, and train tour guides to meet Discovery Parks standards.

You will work with Reservations and Front Office to schedule departures, manage rosters, and uphold safety, compliance and guest satisfaction in a stunning outback setting.

Qualifications

• Experience as Activities Manager or Tour Guide providing guest experiences.
• Strong commitment to high guest experience and safety.
• Passion for outdoors, nature, wildlife, geology and indigenous culture.
• Excellent daily logistics planning and rostering.
• Organised with multitasking and delegation to a team.
• Experience leading a team including rostering and budgets.
• Ability to delegate and ensure quality outcomes.
• Familiarity with Rezdy and RMS systems.
• Knowledge of hospitality industry and guest service.
• Clear communication and decision making.
• Ensure safety and compliance with travel regulations.
• Oversee tour vehicle upkeep and maintenance.
• Australian Driver's Licence is mandatory; MR licence and accreditation required.
• South Australian Driver Accreditation (large vehicle) required.
• RSA essential.

Responsibilities

• Oversee tours and activities, guest transfers, and guides education.
• Plan and coordinate tour departures with Reservations and Front Office.
• Lead the activities team to exceed guest expectations.
• Meet financial targets and operational standards.
• Maintain high guest services across resort departments.
• Ensure safety, compliance and vehicle cleanliness.

Skills

Tour Manager

Guest experience

Outdoors passion

Logistics planning

Multitasking

Team leadership

Rezdy

RMS

Hospitality knowledge

Communication

Safety compliance

Vehicle maintenance

Driver's license

SA Driver Accreditation

RSA

Tools

Rezdy

RMS

Job description

Wilpena Resort is seeking an experienced Activities Manager based at the Wilpena Pound Visitor Centre. You will lead the activities team, coordinate tours and guest transfers, and train tour guides to meet Discovery Parks standards.

You will work with Reservations and Front Office to schedule departures, manage rosters, and uphold safety, compliance and guest satisfaction in a stunning outback setting.